Water Utility Billing Problems
4420 E Etter DR
- Case Date:
- 3/20/1998
Mr. Brinson presented CBU with a copy of his plat from October 1957 stating his address should be 4420 Etter Dr.; however, U.S.P.S. records show this address should be 4420 E. Etter Road.
Water Utility Billing Problems
710 E Maxwell LN
- Case Date:
- 3/11/1998
Mr. Carrico upset b/c he's being charged $10 fee to adjust a bill. He's happy $45 adjustment is being made, however it seems ludicrous when it was CBU's negligence in the first place that led to the original problem (water line leak, CBU read meter but never notified them until too late). Also, he is upset that CBU says it's open at 8am, but whenever he calls (which has been frequently) at 8am no one answers. He feels that customer service should be available at time given on recording.
Water Utility Billing Problems
3695 S Judd AVE
- Case Date:
- 2/25/1998
Customer got blue bill and service was terminated.
Water Utility Billing Problems
1600 W 17th ST
- Case Date:
- 2/24/1998
When customer changed meters to Aqua Pay, both names on meter received bill for minimum amount. Customer feels this is double billing and should not be allowed.
Water Utility Billing Problems
603 W Wylie ST
- Case Date:
- 2/12/1998
Confusion regarding the Stecker's water bill has caused them distress and concern. Please clear up the situation. See letter.
Water Utility Billing Problems
710 E Maxwell LN
- Case Date:
- 1/21/1998
Mr. Carrico recent water bill was 3 times the normal rate. He later learned that Utilities had a list of people whose water bills increased drastically. Mr. Carrico is upset that no one informed him as soon as this was noticed so he could look into the problem. After he was informed, he called a plumber and it will be several days before they can work him in. He would like an adjustment to his bill.
Water Utility Billing Problems
1313 S Hickory Grove LN
- Case Date:
- 1/8/1998
Gary Coonce called re. his account that is in his wife's name - Katherine Coonce - at 1313 Hickory Grove Lane. Mr. Coonce has experienced high bills. He feels his sewer bill should not be double the amount of his water bill. Mr. Coonce stated that he or his wife will appear at the USB meeting on 1/20/98 to state his complaint at that time.
Water Utility Billing Problems
1807 E Hyde Park CIR
- Case Date:
- 11/19/1997
LETTER WAS RECD. FROM TERRY AND THERESA DUEMLER. THE DUEMLERS STATED THAT THEY RECEIVED A HIGH SEWER BILL DUE TO WATERING AND ARE REQUESTING THAT A CREDIT BE ALLOWED FOR WATERING.
Water Utility Billing Problems
805 S Henderson ST
- Case Date:
- 11/10/1997
MS. BENTLEY CALLED ON 11/8/97 AND STATED THAT SHE HAD A 20,000 GAL CONSUMPTION AND HAD A PLUMBER COME OUT AND LOOK. THE PLUMBER TOLD HER HE THINKS THE PROBLEM IS IN THE MAIN. MS. BENTLEY WOULD LIKE THIS MATTER CHECKED OUT.
Water Utility Billing Problems
805 S Henderson ST
- Case Date:
- 11/10/1997
MS. BENTLEY CALLED ON 11/8/97 AND STATED THAT SHE HAD A 20,000 GAL CONSUMPTION AND HAD A PLUMBER COME OUT AND LOOK. THE PLUMBER TOLD HER HE THINKS THE PROBLEM IS IN THE MAIN. MS. BENTLEY WOULD LIKE THIS MATTER CHECKED OUT.