Case Date:

9/25/1998

Mr. Noble called and stated that the amount on his utility bill was wrong. The amount should have been $27.25 + $2.35, but the total amount showed $40.00+.

Case Date:

9/25/1998

Ms. Smith called and said that her bill showed a balance of $48.05 which is incorrect.

Case Date:

9/25/1998

Customer called and said that the bill received showed a balance of $48.04 which is incorrect.

Case Date:

9/25/1998

Customer called and said that she received incorrect bill.

Case Date:

9/25/1998

Customer received incorrect bill with amount too large.

Case Date:

3/20/1998

Mr. Brinson presented CBU with a copy of his plat from October 1957 stating his address should be 4420 Etter Dr.; however, U.S.P.S. records show this address should be 4420 E. Etter Road.

Case Date:

2/24/1998

When customer changed meters to Aqua Pay, both names on meter received bill for minimum amount. Customer feels this is double billing and should not be allowed.

Case Date:

11/10/1997

Ms. Becker sent a letter requsting that she receive credit for 1/2 of her sewer bill for September. She purchased 18 trees and watered heavily so that they would survive.

Case Date:

9/9/1997

MS. BARKLEY WROTE ON 9/5/97 AND REQUESTED A REFUND FOR WHAT SHE FEELS ARE OVERCHARGES FOR HER APARTMENT BUILDINGS.

Case Date:

3/11/1997

LETTER WAS RECEIVED ON 3/11/97 FROM MARY C. FARQUHAR OF THE BLOOMINGTON THRIFT SHOP. MS. FARQUHAR STATED THEY RECEIVED A LARGE BILL. SHE STATED THAT ON 2/11/97 A REP FROM CBU WENT TO THE THRIFT SHOP AND TOLD THEM THEY USED 60,000 GALLONS DURING THE PREVIOUS PERIOD AND SUGGESTED THAT THEY HAD A LEAK. THEY CALLED A PLUMBER AND HAD THE LEAK REPAIRED. THEY ARE REQUESTING THAT THE PORTION OF THEIR BILL OVER NORMAL USAGE BE CANCELED SINCE THERE WAS A LEAK.