Case Date:

12/13/2022

We live in Gentry Estates (1037 S Graywell) and have had Comcast internet for 8 years. Recently our internet went up from $60 to $90, after we received an email that they are raising their prices. This is not related to any discounts/offers we had expiring. This is an incredible price jump. And it seems particularly troublesome given the recent installment of fiber optics in our neighborhood. We assumed there would be some price competition, not increase in prices. I think you should be aware of this. We do not know the price of the new fiber optic service yet - but we wonder if their installation cut so many cable/internet lines that it raised the cost of Comcast in our area, for example.

Case Date:

1/9/2023

There is construction going on behind me, on the corner of Miller Drive and S. Henderson. Last week and again today there are awful vibrations coming from that site. These vibrations literally make me sick. This is a deep low vibration and it comes from a piece of equipment that looks like a steam roller. The driver goes back and forth and back and forth over the property pretty much constantly. I'm wondering how much longer this is going to be going on. There is occasionally a break from it but it's mostly steady all day. I actually have to leave my house when it starts up (early in the morning) and stay away all day. I hope someone can advise me how much longer this is going to be going on.

Case Date:

1/10/2023

The hole that a contractor dug to install the fiber in November 2022 is caving in across my driveway.

Case Date:

2/11/2023

Is there any way to lower Greenway speed limits to 20? We've been having speeding, including at night, and not sure if it may help at all as we await hopeful calming structural improvements. Thank you!

Case Date:

8/29/2023

There is a construction site on West First Street right beside my apartment building (The Canadian Apartments, 327 W First St) that has been active for some time now. The contractors there are extremely noisy and often begin work in the early morning hours, as early as 4:30am or 5:00am. I am writing because the site is so noisy and disruptive of rest, and to ask why the contractors do not have to obey any kind of quiet hours. Is there not a city ordinance against excessive noise in the nighttime/early daylight hours? I would very much like to rest undisturbed and these contractors seem not to be going anywhere anytime soon. Please make it stop. Sincerely, Thade Correa

Case Date:

8/29/2023

I am trying to find out who is responsible for this cable. It is connected to one box near Kinser and Rosewood and runs 246+ feet north to another box. It has been in my yard since early May. I asked the people doing the trenching for fiber network and they said it is not theirs. I asked someone from Btown Utilities, and again, they said it is not their cable. I again went to the people trenching in my neighborhood and they said they believe it may be AT&T. I have to move this cable out into the road every single week in order to mow the grass. How do I find out, other than ripping it out of the 2 boxes, whose cable this is. The fiber network crews have long moved out of the neighborhood. Has someone forgot they left this cable just laying out in my yard? Any help is appreciated.

Case Date:

6/9/2022

I submitted Case #180206 on June 5, but Jo Strong mistakenly closed it on June 9, saying "no sidewalk at this location. I gave the location of the owner of the sidewalk, but the sidewalk is on the south side of their property, while their driveway is on the north side. The overgrown sidewalk is on Fields Drive. Jo Strong also said, "Is address correct?", but there was no way for me to respond. Please reopen this case. I attached a photo (although it isn't showing or acknowledged), but the situation has grown worse since I took this photo.

Case Date:

9/28/2023

Case# 185328 HAS THE WRONG ADDRESS. It is 1101 West Yellowwood Court, Not Yellowstone Court!!! I AM IN THE CIYT LIMITS, OR YOU CAN REFUND MY TAXES AND TRASH/UTILITY CHARGES FOR THE LAST 10 YEARS!! I will get this taken care of myself. One quick pull should get IMMEDIATE ATTENTION.

Case Date:

9/8/2023

My neighborhood is undergoing fiber installation. On 9/6 and 9/7, my yard housed a large tractor. Now that the install in complete, I am left with a yard that is partially destroyed by the utility contractor. The grass is gone, the yard is no longer level, there are multiple drill holes large, and there is a lengthy bulge from the cable plow. Rather than leave my lawn in the same condition, the contractor laid hay and grass seed. This will not create a lawn being that it's fall and won't take, and it will not level my lawn. I've tried to communicate with the workers but they do not understand me, as they are not English speakers. Who can I communicate my issues with?

Case Date:

7/31/2021

Kirby Alley is tagged as a street in the City's GIS system and this appears to be a mistake. It shows up in the City's street centerline product published on the City's data portal. For planning, streets this close to downtown would have sidewalks, but alleys do not. This is also a traffic issue. Having this alley tagged as a street means that Google Maps (shown in image) and other software will give driving directions down the alley, which is usually not intended or desired for pass-through traffic.