Case Date:

2/2/2000

Ms. Whitby stated that she resents fox sports network taking over c-span. Ms. Whitby states that fox network already has two stations and feels that it is unfair that they can pre-empt her television viewing with ball games. March 2, 2000: Ms. Whtiby was informed that a lack of bandwidth at the time caused the interruption of C-SPAN. Insight is currently working on this problem, but until more bandwidth is available, C-SPAN will continue to be interrupted for bball games.

Case Date:

2/2/2000

Old and New cable system: Several channels are duplicated, and Mr. Resh has been billed an additional charge for the channels, he doesn't want the additional channels. When the rebuild is complete, duplication will stop.

Case Date:

2/2/2000

Ms Whitby resents it when fox sports network takes over c-span in the evening. Ms. Whitby states that fox network already has two stations and she does not like it when c-span is pre-empted for a ball game.

Case Date:

2/1/2000

WOULD LIKE SOMEONE TO LOOK AT METR SET UP, CALL TAKEN BY FRANK B. IN METER SERVICES

Case Date:

1/29/2000

Case Date:

1/27/2000

Mr. Resh received his bill from Insight Communications with an additional $3.00 charge for additional channels to his basic service. He doesn't want the additional channels. He stated that some of the channels are duplication and that they run the same programs at the same time.

Case Date:

1/27/2000

Mr. Resh received his bill from Insight Communications with an additional $3.00 charge for additional channels to his basic service. He doesn't want the additional channels. He stated that some of the channels are duplication and that they run the same programs at the same time. When rebuild is complete, duplication will be solved.

Case Date:

1/24/2000

Mr. Johnson adopted a dog and had it in his care for 2 weeks. He rtnd the dog to the shelter b/c he said, "it bit people when it was hit." Denise explained he could not adopt another animal, ever. Denise explained to OOTM that the dogs ribs were showing and that it was obviously not fed and mistreated. He was also very rude to her over the phone. She explained that they had to euthanize the dog, and he is now on a list of people that can no longer adopt pets.

Case Date:

1/22/2000

FIRE HYDRANTHIT IN ACCIDENT REPORT, AFTER HOURS CALL TAKEN BY CONTROL

Case Date:

1/20/2000

WANT WATER SERVICE TRANSFERED ASAP, SAID HAS LOW WATER PRESSURE.