Ms. Sheely contacted the Public Works office on 3/04/2003 to report that her cable has been going out at least 3 time a month, and at least twice this week alone. She stated that she has contacted Insight a number of times and she did not know what else to do. She would like this re-occuring problem addressed by Insight or the TCC.
STATES THIS RENTAL UNIT USES WOOD FOR HEAT AND THE SMOKE FROM THE STOVE IS CHOKING INSIDE HER HOME. ADVSD HER THERE IS NO ORDINANCE REGARDING THIS BUT WOULD LIKE IT CHECKED OUT.
See attached memo regarding Mr. Van Arsdale's complaint.
See attached memo regarding cable converter box.
The sidewalk in front of St. Charles Church always has debris such as dirt, and broken glass. They never clear the sidewalk during the winters. She also complained about a dead bird on the sidewalk. Engineering already has removed it. Please contact Ms. Meserve.
While burying his neighbor cable drop, Insight tore out Mr. Vandervort's cable. They ran a new cable across his yard. It took five weeks to bury his cable. Now, its been 10 weeks since the inital incident and his yard is still not repaired. He has made several phone calls to Insight to resolve this problem.
During the month of July, Insight trimmed back branches away from their equipment. The equipment was left unsecured and the branches left. After a few phone calls to Insight, the box was secured, however, the branches have not be removed. Please see the attached memo for detailed information regarding this complaint.
Mr. Whitmer contacted Insight in an effort to add a premium channel to his Classic service. He was told that he must rent a cable box for each TV (at a cost of $3.95/box) in order to view premium channels. His TV is already cable ready and he does have digital service. He would like to know why he must rent the box in order to keep his normal service and add one premium channel.
Down spout damage when Utilities put new sewer main on Cherokee Dr.
Subscriber stated that his bill increased $3.50 this month. Subscriber stated that he was not informed of rate increase; he has called Insight to question his bill several times, and he has been placed on hold repeatedly and received no response.