Case Date:

6/25/1997

Twin Lakes - dust from the firleds is choking everyone in the household. Cars are dirty - wants "calcium chloride" put down on fields to keep dust down.

Case Date:

6/24/1997

Re: Kid City Outdoor Camp - Broadview. Andre's son, Derek Goodman, was enrolled in the camp 1st session. He really enjoyed it and wanted to continue, however, the session was full. Mrs. Erwin was very pleased with the staff and the program. She said she & Derek were greeted each day and the staff took time to talk with them.

Case Date:

6/24/1997

Suggestion: Crestmont Gardens - too much clay in soil. Wants a couple of dump trucks full of soil or composted wood chips to help aerate the soil.

Case Date:

6/23/1997

Commendation: Mrs. Coller called to commend Kid City and specifically a counselor, Doug McCreary, for his excellent work with her children Sara and Jonathan. She reported observing Doug when he didn't realize she was watching and he demonstrated attentiveness toward her children and had done an excellent job helping them adapt to a camp setting.

Case Date:

6/19/1997

Mr. Leiter is calling b/c he feels that there is very poor planning when it comes to sidewalks currently being installed on E. 3rd St., and in the past on Smith Road. Concrete is being placed around the mailbox posts which will rott or rust way before the concrete will erode. He is thinking of the disabled who can access the sidewalks due to the curb cuts, but then once they're on it they cannot utilize it because the mailboxes get in the way!

Case Date:

11/20/2001

Last month did not receive cable guide; subscriber called Insight and was told the guide had been replaced with a scrolling guide on channel 58. Noticed on bill he had paid $1.50 instead of $1.00 - was told he would be refunded on November's bill. He has been a cable customer since 1987, and he is disappointed with Insight.

Case Date:

11/16/2001

He has Starz/Encore/HBO that he pays around $53.00 for. As part of this he receives channels 14 & 34. Channel 34 is not very clear. Upon calling Insight they informed him that these 2 channels would be switching to 78 & 77 and he would need to have a pay box to get the channels. The pay box is an additional $4.00 extra a month. He has 2 remotes that he now has to use for these 2 channels. Why does he have to pay twice for 2 channels? He talked with Insight but they would not give him a cl

Case Date:

1/26/2001

Ms. Harris called our office on 1/26 complaining that her children were almost hit by a bus (bus #4, driver Glenn). She also complained that she was called the "n" word (which is a derogatory statement for an African American) by the bus driver), after she wanted to get off and he wouldn't open the doors for her and her children to get off the bus. She had stated that she was "very upset" by the service and names she was called by this bus driver.

Case Date:

5/20/1998

Caller is concerned about potential gang activity at Mills Pool. She has heard that there are problems there and wants the problem addressed. Evidently the gangs are claiming the east and west ends of the pool and she is concerned about her son's safety.

Case Date:

11/12/2004

The fire department called to let us know that Andrew Hardy (331-1386) called them re: his landlord not fixing his sockets, he did not give the fire dept. his address. I tried to reach Mr. Hardy by phone on 11/10/2004 and left a voicemail asking him to call the HAND dept.