Case Date:

8/12/1997

Citizen has complaint regarding orange trash bags - they keep breaking. Says she's getting the runaround - called Commissioners, SWD, City and no one knows who's responsible.

Case Date:

8/11/1997

Commendation - Kid City Childs. Caller said she is very pleased with program. Counselors are wonderful! Would like to see swim lessons offered next year during camp.

Case Date:

8/5/1997

Sherwood Oaks Park: The creek on the back of park has been dammed up (by kids, cty or parks? not sure?) and there is trash in it and a bad odor.

Case Date:

7/28/1997

Mr. McCafferty called in to comment on four Bloomington Police Officers on bicycles that were near People's Park on E. Kirkwood Avenue. He said the officers were stopping people on skateboards and he said he saw no reason why there should be that many officers in one place. The call was made from a pay phone at approximately 3:15 p.m. on Monday, July 28, 1997

Case Date:

11/12/2004

The fire department called to let us know that Andrew Hardy (331-1386) called them re: his landlord not fixing his sockets, he did not give the fire dept. his address. I tried to reach Mr. Hardy by phone on 11/10/2004 and left a voicemail asking him to call the HAND dept.

Case Date:

1/23/2003

Ms. Lamb called to complain about the Blmngtn Transit telling her that she will have to show a pitcher ID to ride the bus, even though the pass says no where on it that you will have to show a pitcher ID. She recieved the pass form the Center for Behavioral Health, it is a Handicap pass. She said that she had contacted the transit. She would like some one to call her case worker Christina Kelty at 337-2265 when this gets worked out.

Case Date:

7/25/2002

A senior citizen called in because he wants to recieve Classic Cable and the Encore Network. He does NOT want to recieve additional channels. However, he was told that in order to recieve Encore, he must purchase a package of channels that he does not want. He would like to know why he cannot have Encore without a package.

Case Date:

6/25/2002

Subscriber says she rec'd no notification of the rate increase; she is disappointed by the dramatic increase in rates over the past three years; she would like to pay for smaller package, with the extra channels she uses, but not pay for 60 or 70 channels she doesn't watch.

Case Date:

6/24/2002

Subscriber is upset with the recent rate increase; she spoke with Insight and asked why a middle package between the $11 basic package and the $38 classic package is not available. Insight rep explained that surveys are done to determine subscriber needs - customer has never rec'd survey in 20 yrs. She would like to see a medium range package - basic plus a few extra channels available. She is also concerned about the amount of junk mai that has recently been included in her monthly bills.

Case Date:

5/16/2002

Customer called Insight to downgrade from Classic to Basic; her bill read "change of service upgrade $13.95"; cust. called Insight to question bill and was told it was to cover the cost of the tech site visit. Cust. feels she is paying more to pay less; she wanted to downgrade for financial reasons, and instead she paid the cost of a full month of service.