Case Date:

3/20/2001

There is a huge, dead or dying tree that is about to fall over into the street.

Case Date:

3/2/2001

Mr. & Mrs. Jollisse have billing and customer service issues. They only receive bills couple of times a year instead of on a monthly basis. They were without service for 10 days before repairs were made. They have had repeated billing problems that have taken several calls to Insight to straighten out. Their billing difficulities are still unresolved. During a recent telephone conversation, they asked to speak to a supervisor and was on hold for 10 minutes before a supervisor was available.

Case Date:

5/16/2002

Customer called Insight to downgrade from Classic to Basic; her bill read "change of service upgrade $13.95"; cust. called Insight to question bill and was told it was to cover the cost of the tech site visit. Cust. feels she is paying more to pay less; she wanted to downgrade for financial reasons, and instead she paid the cost of a full month of service.

Case Date:

4/8/2002

A Citizen left a voice mail message regarding unburied cable between 2967 & 2959 Ramble Road West. The gentleman who did not leave his name or phone number stated that he has contacted Insight about the unburied cable but has had no response from Insight.

Case Date:

10/25/2000

During the month of July, Insight Communications excavated a site approximately 5'X2' in size on his property. After the work was completed, the hole was filled back up with dirt. Mr. Koehl was told by a crew member that the area would be reseeded and strawed. His yard has yet to be repaired.

Case Date:

10/24/2000

Ms. Kline stated that her cable television reception in regards to channels 6 and above are not clear. She called Insight Communications and was told that it would take five days before a technician would be able to sent out to address the problem. She thinks this policy should be reviewed by the TCC.

Case Date:

9/5/2018

Mr. Jesseph works at German-American Bank, and asked that the tree directly outside the bank be trimmed if possible. When the bank lowers its flag to half-mast (which has happened unfortunately often recently), it gets caught in the tree and ruins the flag.

Case Date:

4/19/2018

Constituent said that the neighbor has a basketball goal that is in the street and in front of her yard/driveway. She said that it was a danger and has almost been hit multiple times. Address of owners of basketball goal is 3712 W. Parkview Drive. May need to be referred to neighborhood compliance officer.

Case Date:

8/8/2016

tree with low hanging branches in alley, overgrowth from yard into alley as well

Case Date:

3/21/2013

tree in walkway at eye level, presents danger