Case Date:

11/19/2002

See attached memo regarding cable converter box.

Case Date:

8/30/2002

While burying his neighbor cable drop, Insight tore out Mr. Vandervort's cable. They ran a new cable across his yard. It took five weeks to bury his cable. Now, its been 10 weeks since the inital incident and his yard is still not repaired. He has made several phone calls to Insight to resolve this problem.

Case Date:

8/29/2002

During the month of July, Insight trimmed back branches away from their equipment. The equipment was left unsecured and the branches left. After a few phone calls to Insight, the box was secured, however, the branches have not be removed. Please see the attached memo for detailed information regarding this complaint.

Case Date:

7/25/2002

Mr. Whitmer contacted Insight in an effort to add a premium channel to his Classic service. He was told that he must rent a cable box for each TV (at a cost of $3.95/box) in order to view premium channels. His TV is already cable ready and he does have digital service. He would like to know why he must rent the box in order to keep his normal service and add one premium channel.

Case Date:

6/20/2002

Subscriber stated that his bill increased $3.50 this month. Subscriber stated that he was not informed of rate increase; he has called Insight to question his bill several times, and he has been placed on hold repeatedly and received no response.

Case Date:

2/21/2002

QUESTIONING NEW STORMWATER CHARGES

Case Date:

7/17/2001

Subscriber called Insight about reception problems with Showtime; she was told that the premium channels would be switched to Digital in the coming months, and because of this changeover Insight would not repair it. Subscriber would like to know why it is necessary that she change to Digital and why the current service cannot be repaired. She would also like to know if the new service will provide better reception and better service or will the quality be the same?

Case Date:

4/5/2001

Mr. Cascio was on College Avenue between 4th & 5th Streets on Friday, March 30th. at approximately 4:00. He was stopped by an officer with the badge number 1370 and was citied for a traffic violation. He was given a citation and was let go. He drove 1 block and was pulled over again by officer #1370. Officer #1370 accused him of almost running over his foot and accused him of having road rage. He was detained until he calmed down. Mr. Cascio believed that officer was #1370 was over zealous

Case Date:

4/3/2001

Received anon call about tree limbs piled on yard,needs to be cleaned up

Case Date:

5/13/2002

Mr. Holdeman owns this property. He states that he called Insight to get a price quote for basic cable. He recieved a quote for $11.95 with free installation. After this service was installed, he received a bill for approximately $40.00 which included extended cable. He is upset that he was quoted one price but was billed another which included a service that he did not want.