Case Date:

5/14/2002

The above address is Mr. Holdeman's daughter residence. Mr. Holdeman called Insight to get a price quote for digital cable. He was quoted $59.95. He received a bill in the amount of approximately $109.00 and was billed for two boxes (@$7.99 each) instead of one. He is upset that he was again quoted one price and billed another. He is also concerned that he was not told that his bill would include sales tax, franchise fees, and other user fees by the customer service representative.

Case Date:

1/2/2002

sump pump draining into the street at the corner of S. Washington and Wylie.

Case Date:

10/19/2001

appears that sump pump with possible sewage is discharging onto the road just north of the drive way.

Case Date:

10/10/2001

There are a couple of piles of shrubs and brush in the backyard that has not been removed for several months. The grass is high and the weeds are overgrown on the fence line. The citizen stated that she had called in about this in the summer (see attached complaint).

Case Date:

9/26/2001

Ms. Wells states that parking is only available on the east side of buckner st and that there are no sidewalks on the east side. Ms. Wells states that the property owner on the east side have planted flowers and ornamental grasses next to the street, so now when people park and get out of there cars they are stepping into these flower beds. She thinks that these flowers beds are in the right of way and should be removed.

Case Date:

9/4/2001

There is a rental on the southeast corner of Mitchell & Maxwell Lane. They have made a trash box out of plywood that has been sitting on the curb for the past week. They do not take it in within the required time period. It is very unsightly. (Mike see me re this SJ)

Case Date:

8/30/2001

Complainant says this property looks like a junkyard. furniture, mattresses and assorted items under tarps and plastic sheeting in the rear of the property.

Case Date:

5/7/2001

Mrs. Kundich's son lives here. Eric Kundich--they have rats inside the house. They started hearing them shortly after the storm sewer construction started. they caught at least 3 over the weekend. Please call Eric at 323-1526 to let him know what we are going to do and what he needs to do. The tenants called Arab pest control over the weekend. The exterminator came and said they also have termites. Owner knows about all of this because the tenants gave him the bill from Arab.

Case Date:

5/7/2001

Mrs. Kundich's son lives here. Eric Kundich--they have rats inside the house. They started hearing them shortly after the storm sewer construction started. they caught at least 3 over the weekend. Please call Eric at 323-1526 to let him know what we are going to do and what he needs to do. The tenants called Arab pest control over the weekend. The exterminator came and said they also have termites. Owner knows about all of this because the tenants gave him the bill from Arab.

Case Date:

4/4/2001

Rec'd. a call from Mayor's Office. An anonymous caller stated to them that she was driving behind a yellow vehicle (611) when a piece of wood fell off. The driver did not stop to pick up wood - continued driving. Caller felt this was careless and wants to be sure all materials in back of trucks are tied down or secured in the future.