Case Date:

4/29/2002

His DSL connection runs very slowly, but only after the computer has been on standby or has been off for awhile. He has contacted Insight on several occassions and they have come out and looked at it, but the problem still exists. The browser will often freeze after using it for awhile. He feels that they have been unresponsive to his complaints and have ignored the fact that he is disabled and incapable of doing some of the task that they have asked him to do when they have come to his home.

Case Date:

4/25/2002

customer pays $1.99/mo for a converter box for ea. television in order to receive Showtime/HBO; customer feels this charge is unfair and another way for Insight to make an additional profit

Case Date:

4/8/2002

A Citizen left a voice mail message regarding unburied cable between 2967 & 2959 Ramble Road West. The gentleman who did not leave his name or phone number stated that he has contacted Insight about the unburied cable but has had no response from Insight.

Case Date:

2/21/2002

QUESTIONING NEW STORMWATER CHARGES

Case Date:

2/19/2002

She has lived at this residence for 7 months and has had problems with the crews throwing her trash can around. She has found it in the neighbor's yards, in the street, etc... She decided to give the crews time to see if the behavior would change, but it hasn't. She wanted this info. on file in case her can is damaged beyond use and she needs a replacement.

Case Date:

2/18/2002

Mr. Kreis stated that there is an insight cable that has been sitting above ground between 2820 & 2828 N. Blue Slopes Drive for approximately 1 year. He has contacted Insight on several occassions but to no avail. He wanted to see if the City could help get this problem taken care of.

Case Date:

11/30/2001

cable in his yard had not been buried in a timely manner and is not buried deeply enough; cable also runs across public sidewalk at 3103 Ramble Road West

Case Date:

11/30/2001

Ms Fisher called and stated that they are being charged $1 per month for the cable guide that is no longer being printed. Ms. Fisher stated that she contacted Insight and was told that she was on a program that had been "grandfathered" and that if she had Insight take off the charge for the guide her bill would increase. Ms. Fisher stated that she believes that this is unethical and possibly illegal as Insight is keeping a $1 profit every month and not delivering the guide as promised.

Case Date:

11/20/2001

Subscriber did not receive cable last month; called Insight and was told that the guide was replaced by a scrolling guide on channel 58. He was charged $1.50 for the guide & was told he would be credited on his next bill (not yet received). He has been a cable customer since 1987 and is disappointed in the billing process and constant changes.

Case Date:

11/19/2001

Long-time subscriber; she pays an extra $1/month for a cable guide. The guide has been discontinued. She was informed that if she cancels the guide, she will have to pay for a higher package. Yet, she can still pay the $1/month for a guide she doesn't receive, she can keep her current package. She doesn't believe she should pay for a guide she doesn't receive, and she's disappointed and considering switching to satellite