Case Date:

2/2/2000

Ms. Whitby stated that she resents fox sports network taking over c-span. Ms. Whitby states that fox network already has two stations and feels that it is unfair that they can pre-empt her television viewing with ball games. March 2, 2000: Ms. Whtiby was informed that a lack of bandwidth at the time caused the interruption of C-SPAN. Insight is currently working on this problem, but until more bandwidth is available, C-SPAN will continue to be interrupted for bball games.

Case Date:

1/27/2000

Mr. Resh received his bill from Insight Communications with an additional $3.00 charge for additional channels to his basic service. He doesn't want the additional channels. He stated that some of the channels are duplication and that they run the same programs at the same time.

Case Date:

1/27/2000

Mr. Resh received his bill from Insight Communications with an additional $3.00 charge for additional channels to his basic service. He doesn't want the additional channels. He stated that some of the channels are duplication and that they run the same programs at the same time. When rebuild is complete, duplication will be solved.

Case Date:

1/26/2000

Mr. Thomas sent in a letter regarding work that the cable company did in the utility easment behind his home.The cable company cut through a electic line causing damage to appliances in his home that he wishes to be re-payed for the appliances, as well as the bill from Cinergy for the repair of the electic line.The bill will be forwarded to the Construction manager. Mr. Thomas will not have to pay the bill for this, Laura will call on 2-2-00. 2-16-00, Larry Wilkerson handled complaint.

Case Date:

1/22/2000

FIRE HYDRANTHIT IN ACCIDENT REPORT, AFTER HOURS CALL TAKEN BY CONTROL

Case Date:

1/20/2000

WANT WATER SERVICE TRANSFERED ASAP, SAID HAS LOW WATER PRESSURE.

Case Date:

1/10/2000

HOLD DEVLEOPING NEAR SEWER, CALLED IN BY GRIMES PLUMBING

Case Date:

12/29/1999

Mr. Resch stated that his cable reception is terrible and has been for some time. Mr. Resch stated that he did not receive a satisfactory response when speaking to customer service. Mr. Resch stated that repair would not be able to come to his home for more than one week and was given a 4 hour timetable for service. March 6,2000: Tech crews worked on the feeder line in Clairmont Place and fixed the problem. A service rep verified this with Mr. Resch.

Case Date:

12/29/1999

Mr. Chance stated that the new channels have very poor reception. Mr. Chance stated that many of his neighbors have complained of poor reception. Mr. Chance feels that it is terrible that you have to wait for a week for service. Mr. Chance's complaint is long standing problems and long delays for repair. He was contacted on January 3, 2000 by a customer service rep., technicians worked on the feeder line that services Clairmont Place, and Mr. Chance reported that the dignal had cleared up.

Case Date:

12/7/1999

Approximately 6 weeks ago, Insight or a sub contractor for Insight placed orange flags in the back of Mr. Grant's backyard. Mr. Grant has called Insight several calls in order to get some information regarding the type of work scheduled and a approximate construction start date. He has been told by Insight that they would check into it and receive a return call with the information. To date, Mr. Grant has not received any information from Insight.