A senior citizen called in because he wants to recieve Classic Cable and the Encore Network. He does NOT want to recieve additional channels. However, he was told that in order to recieve Encore, he must purchase a package of channels that he does not want. He would like to know why he cannot have Encore without a package.
Please see attached email. Mr. White is very concerned with the increasing cable bills.
Subscriber says she rec'd no notification of the rate increase; she is disappointed by the dramatic increase in rates over the past three years; she would like to pay for smaller package, with the extra channels she uses, but not pay for 60 or 70 channels she doesn't watch.
Subscriber is upset with the recent rate increase; she spoke with Insight and asked why a middle package between the $11 basic package and the $38 classic package is not available. Insight rep explained that surveys are done to determine subscriber needs - customer has never rec'd survey in 20 yrs. She would like to see a medium range package - basic plus a few extra channels available. She is also concerned about the amount of junk mai that has recently been included in her monthly bills.
Customer called Insight to downgrade from Classic to Basic; her bill read "change of service upgrade $13.95"; cust. called Insight to question bill and was told it was to cover the cost of the tech site visit. Cust. feels she is paying more to pay less; she wanted to downgrade for financial reasons, and instead she paid the cost of a full month of service.
Ms. Foster sent an email through the COB E-Government web site. Her complaint is to keep her current service, she has to upgrade to digital which includes one premium channel at an additional $2.00 a month charge. She had to wait on the Insight representative to arrive, and buy a new VCR because hers is not compatible with digital. She was happy with her current service, and without the premium channel she would not have had to change. However, Insight has been trying to make it up to her.
A Citizen left a voice mail message regarding unburied cable between 2967 & 2959 Ramble Road West. The gentleman who did not leave his name or phone number stated that he has contacted Insight about the unburied cable but has had no response from Insight.
Mr. Kreis stated that there is an insight cable that has been sitting above ground between 2820 & 2828 N. Blue Slopes Drive for approximately 1 year. He has contacted Insight on several occassions but to no avail. He wanted to see if the City could help get this problem taken care of.
cable in his yard had not been buried in a timely manner and is not buried deeply enough; cable also runs across public sidewalk at 3103 Ramble Road West
Ms Fisher called and stated that they are being charged $1 per month for the cable guide that is no longer being printed. Ms. Fisher stated that she contacted Insight and was told that she was on a program that had been "grandfathered" and that if she had Insight take off the charge for the guide her bill would increase. Ms. Fisher stated that she believes that this is unethical and possibly illegal as Insight is keeping a $1 profit every month and not delivering the guide as promised.