Other
2124 E Woodstock PL
- Case Date:
- 12/7/1999
Approximately 6 weeks ago, Insight or a sub contractor for Insight placed orange flags in the back of Mr. Grant's backyard. Mr. Grant has called Insight several calls in order to get some information regarding the type of work scheduled and a approximate construction start date. He has been told by Insight that they would check into it and receive a return call with the information.Contractors had problems with fences, gardens, etc in the area. When Insight returns, residents will be notified.
- Case Date:
- 12/28/1999
Mr. Ashba stated that he tried Thursday and Friday (12/23 &12/24) to contact Insight, with no response. Mr. Ashba stated that the voice mail did not answer, the phone just rang. Mr. Ashba's complaint is that he purchased a new VCR plus and according to the owners manuel he must contact the cable company for the channel codes. Mr. Ashba has been disconnected for nonpayment for 11 months. Customer service reps. helped him get his VCR set up and explained that there is a 24 hour answering service.
Other
1417 E Clairmont PL
- Case Date:
- 12/29/1999
Mr. Resch stated that his cable reception is terrible and has been for some time. Mr. Resch stated that he did not receive a satisfactory response when speaking to customer service. Mr. Resch stated that repair would not be able to come to his home for more than one week and was given a 4 hour timetable for service. March 6,2000: Tech crews worked on the feeder line in Clairmont Place and fixed the problem. A service rep verified this with Mr. Resch.
Other
1515 E Clairmont PL
- Case Date:
- 12/29/1999
Mr. Chance stated that the new channels have very poor reception. Mr. Chance stated that many of his neighbors have complained of poor reception. Mr. Chance feels that it is terrible that you have to wait for a week for service. Mr. Chance's complaint is long standing problems and long delays for repair. He was contacted on January 3, 2000 by a customer service rep., technicians worked on the feeder line that services Clairmont Place, and Mr. Chance reported that the dignal had cleared up.
- Case Date:
- 1/5/2000
On 1/4 3 young black men came by her house to visit her son. When they reached front of house & stopped, ofcr pulled behind them w/ lights telling her it was a "routine traffic stop." Ofcr. called for 3 backups which she thought was unnecessary and ridiculous. When she inquired w/ the ofcr. she was rudely dismissed. She thinks they were harassed & pulled over b/c they were black and is unhappy w/ the way she/others were treated. Talked to stf. srgnt. on 1/4 @ 7pm. Is calling B. McKinney.
- Case Date:
- 1/10/2000
HOLD DEVLEOPING NEAR SEWER, CALLED IN BY GRIMES PLUMBING
- Case Date:
- 1/11/2000
METER PIT SINKING WHERE CBU INSTALLED TRANSFER OF SERVICE TO A NEW LINE
- Case Date:
- 1/14/2000
WAS STONE WHERE CBU PUT GRASS, WANTS STONE BACK LIKE ORIGINALLY WAS
- Case Date:
- 1/18/2000
WANT SEWER LATERAL LOCATED
- Case Date:
- 1/18/2000
WANT LINE LOCATE FOR SEWER LATERAL, WHILE SNAKE IS IN LATERAL