Case Date:

1/22/2019

Broken and displaced man hole cover in alley between 114 S Walnut St (Redmen Building) and 112 N Walnut St (Caveat Emptor). Tenant reports that cover is broken and displaced, trip hazard

Case Date:

1/24/2019

The city's small garbage truck that collects trash from trash cans at all the city parks has had a headlight out for several weeks.

Case Date:

1/29/2019

Resident Miklos Santorini contacted the Office of the Mayor's Facebook page in October detailing the presence of medical waste at 718 S. Rogers. Santorini stated that, "This building is part of the hospital complex. There has been a build up of of trash, garbage and even bodily fluid specimens behind the dumpster there for over 2 years. I have tried contacting the hospital about this, but the PR people say it's a problem with the waste hauler, not them." Our intern contacted HAND at that time. A rep from HAND stated that they would be sending a neighborhood compliance officer over to take a look. Santorini contacted us again today (Jan 29, 2019) about the same property stating that, "...there is a buildup of medical waste around the dumpster. Vials of blood and urine, etc. I walked by today and it is still there, just more rotten and frozen. Does anyone in the city have the ability to at least check this out and maybe have it cleaned up?"

Case Date:

2/1/2019

This is the condition after trash collection today. Also the wheel axil is coming off.

Case Date:

2/2/2019

Neighbor- is this allowed in town? Rental property as is mine.

Case Date:

2/6/2019

A tree on my property

Case Date:

2/6/2019

I have a very old soft maple tree in my front yard. I would like to have it pruned but am unsure of who's responsibility it is for 2 reasons: 1 being there are major power lines that are resting on the limbs (close to the trunk of the tree) and 2, I believe the tree is located within 6 ft of the city street and was told that the city owns the 6 foot easement between streets and properties? I would like to have it pruned evenly because of tree's age and weight distribution. Could someone contact me about this?

Case Date:

2/7/2019

This Devta in the Mayor's office - testing to see who this issue goes to first when a user selects the "miscellaneous" category and the "other" department. Assume this is an issue for someone in ESD and re-assign to that department. Please do this within the Ureport system so I can see the thread of assignments. Many Thanks!

Case Date:

2/7/2019

I would like to thank the city of Bloomington for their professional assistance in helping me avoid a significant problem at my home during the recent snap of epic cold weather. It all began with frozen water pipes when I failed to keep a small stream of water running in my city townhouse; there was no excuse on my part for the mistake. To make matters worse, I needed to catch a flight out of town later that day. This is where the city came to the rescue. I quickly and easily found the city utility web site and created a work ticket from the easy to follow instructions. Literally within minutes, a highly trained and cordial city employee called me and walked me through the steps I needed to take to reduce any potential damage to my water pipes. Only minutes later, a two person team arrived and worked in zero degree weather and quickly turned off the water at the meter. They went so far as to reassure me that they would be back soon after I got back to town and to just give them a call. Despite the near zero temperature, they never once complained about the outdoor working conditions. I was impressed. When I got back to town, I created another work ticket, and the customer service process repeated itself, leading to a perfect resolution to the problem. I was very impressed with the entire process - a total Rock Star performance from everyone on the city team. Craig Medlyn Bloomington

Case Date:

2/7/2019

Bloomington Transit bus driver Randy is harassing me by driving his bus right at me too fast, and making ridiculous complaints when I get on the bus - all in retaliation for legitimate complaints I've had to file about him.