Case Date:

4/30/1997

YARD NEEDS REPAIRED WHERE CONTRACTOR WORKED

Case Date:

4/14/1997

JUMPER STILL HOOKED UP TO NEIGHBORS HOUSE AT HER METER PIT

Case Date:

4/7/1997

PUBLIC WORKS RECEIVED A PHONE CALL FROM A CITIZEN WHO HAD FALLEN ON THE SIDEWALK IN FRONT OF THE IRISH LION. THERE IS A BRICK STEP/WALK UP AT THE ALLEYWAY ONTO THE SIDEWALK. TOM GOLDMAN LOOKED AT THE AREA AND CONFIRMED THIS. THIS WAS NOT PART OF THE BOARD OF PUBLIC WORKS APPROVAL FOR THE IRISH LION FOR THEIR OUTDOOR DINING (SEE ATTACHED DRAWINGS & APPROVAL). DOES THE OWNER NEED TO BE SENT NOTICE TO MAINTAIN THE SIDEWALK IN FRONT OF THIS BUSINESS? PLEASE LET US KNOW.

Case Date:

4/1/1997

WANTS YARD REPAIRED AROUND METER PIT

Case Date:

6/28/2002

Please see attached email. Mr. White is very concerned with the increasing cable bills.

Case Date:

6/25/2002

Subscriber says she rec'd no notification of the rate increase; she is disappointed by the dramatic increase in rates over the past three years; she would like to pay for smaller package, with the extra channels she uses, but not pay for 60 or 70 channels she doesn't watch.

Case Date:

6/24/2002

Subscriber is upset with the recent rate increase; she spoke with Insight and asked why a middle package between the $11 basic package and the $38 classic package is not available. Insight rep explained that surveys are done to determine subscriber needs - customer has never rec'd survey in 20 yrs. She would like to see a medium range package - basic plus a few extra channels available. She is also concerned about the amount of junk mai that has recently been included in her monthly bills.

Case Date:

5/16/2002

Customer called Insight to downgrade from Classic to Basic; her bill read "change of service upgrade $13.95"; cust. called Insight to question bill and was told it was to cover the cost of the tech site visit. Cust. feels she is paying more to pay less; she wanted to downgrade for financial reasons, and instead she paid the cost of a full month of service.

Case Date:

5/14/2002

Ms. Foster sent an email through the COB E-Government web site. Her complaint is to keep her current service, she has to upgrade to digital which includes one premium channel at an additional $2.00 a month charge. She had to wait on the Insight representative to arrive, and buy a new VCR because hers is not compatible with digital. She was happy with her current service, and without the premium channel she would not have had to change. However, Insight has been trying to make it up to her.

Case Date:

4/8/2002

A Citizen left a voice mail message regarding unburied cable between 2967 & 2959 Ramble Road West. The gentleman who did not leave his name or phone number stated that he has contacted Insight about the unburied cable but has had no response from Insight.