Case Date:

5/8/2001

PLEASE SEE ATTACHED MEMO.

Case Date:

5/7/2001

Mrs. Kundich's son lives here. Eric Kundich--they have rats inside the house. They started hearing them shortly after the storm sewer construction started. they caught at least 3 over the weekend. Please call Eric at 323-1526 to let him know what we are going to do and what he needs to do. The tenants called Arab pest control over the weekend. The exterminator came and said they also have termites. Owner knows about all of this because the tenants gave him the bill from Arab.

Case Date:

5/7/2001

Mrs. Kundich's son lives here. Eric Kundich--they have rats inside the house. They started hearing them shortly after the storm sewer construction started. they caught at least 3 over the weekend. Please call Eric at 323-1526 to let him know what we are going to do and what he needs to do. The tenants called Arab pest control over the weekend. The exterminator came and said they also have termites. Owner knows about all of this because the tenants gave him the bill from Arab.

Case Date:

4/5/2001

Mr. Cascio was on College Avenue between 4th & 5th Streets on Friday, March 30th. at approximately 4:00. He was stopped by an officer with the badge number 1370 and was citied for a traffic violation. He was given a citation and was let go. He drove 1 block and was pulled over again by officer #1370. Officer #1370 accused him of almost running over his foot and accused him of having road rage. He was detained until he calmed down. Mr. Cascio believed that officer was #1370 was over zealous

Case Date:

4/4/2001

Rec'd. a call from Mayor's Office. An anonymous caller stated to them that she was driving behind a yellow vehicle (611) when a piece of wood fell off. The driver did not stop to pick up wood - continued driving. Caller felt this was careless and wants to be sure all materials in back of trucks are tied down or secured in the future.

Case Date:

4/3/2001

Received anon call about tree limbs piled on yard,needs to be cleaned up

Case Date:

3/30/2001

Mr. Reed stated that he conferred with Mike Bengtson re. costs before he quoted a job. Mr. Bengtson did not quote the sewer connection fee of $1,600.00. Mr. Reed requests that the sewer connection fee of $1,600.00 be returned to him because he was given misinformation.

Case Date:

3/22/2001

John applied for service on 9/29/00 is was approved that same day. He was told he could not tap in transmission main a seperate line was put in. John says he had to make several trips into the offcie and many phone calls before anything was done. He feels like he wasn't treated fairly and was kept informed about what was going on. The set up was put in 1/16/01 and the meter was set 3/22/01. He feels like it took to long to get everything taken care of.

Case Date:

3/20/2001

There is a huge, dead or dying tree that is about to fall over into the street.

Case Date:

3/2/2001

Mr. & Mrs. Jollisse have billing and customer service issues. They only receive bills couple of times a year instead of on a monthly basis. They were without service for 10 days before repairs were made. They have had repeated billing problems that have taken several calls to Insight to straighten out. Their billing difficulities are still unresolved. During a recent telephone conversation, they asked to speak to a supervisor and was on hold for 10 minutes before a supervisor was available.