Case Date:

1/18/2000

WANT SEWER LATERAL LOCATED

Case Date:

12/29/1999

Mr. Resch stated that his cable reception is terrible and has been for some time. Mr. Resch stated that he did not receive a satisfactory response when speaking to customer service. Mr. Resch stated that repair would not be able to come to his home for more than one week and was given a 4 hour timetable for service. March 6,2000: Tech crews worked on the feeder line in Clairmont Place and fixed the problem. A service rep verified this with Mr. Resch.

Case Date:

12/7/1999

Approximately 6 weeks ago, Insight or a sub contractor for Insight placed orange flags in the back of Mr. Grant's backyard. Mr. Grant has called Insight several calls in order to get some information regarding the type of work scheduled and a approximate construction start date. He has been told by Insight that they would check into it and receive a return call with the information. To date, Mr. Grant has not received any information from Insight.

Case Date:

12/7/1999

Approximately 6 weeks ago, Insight or a sub contractor for Insight placed orange flags in the back of Mr. Grant's backyard. Mr. Grant has called Insight several calls in order to get some information regarding the type of work scheduled and a approximate construction start date. He has been told by Insight that they would check into it and receive a return call with the information.Contractors had problems with fences, gardens, etc in the area. When Insight returns, residents will be notified.

Case Date:

12/2/1999

Ms. Sexton's car was vandalized Thanksgiving day by a broken window & her purse was stolen. She called BPD & filed a rpt. w/ Ofc.Skirvin & he said he would stay in touch & she'd heard nothing. Since then she has noticed two more vandalism incidents exactly like hers. She found BPD to be rude when she called regarding the other incidents. She wants more than one patrol a night & wants Ofc. Skirvin to follow up with her.

Case Date:

11/23/1999

HIT WATER SERVICE LINES

Case Date:

11/15/1999

WANTS EMERGENCY LINE LOCATES FOR CUSTOMER SEWER AT 10:30 TODAY

Case Date:

11/9/1999

WANTS EMERGENCY LINE LOCATES

Case Date:

11/8/1999

Mr. Cameron received a duplicate billing regarding an installation charge. He called Scott Cooley from Insight to discuss the situation. Mr. Cooley told Mr. Cameron that he would look into the situation and get back to him. He hasn't received an phone from Mr. Cooley.

Case Date:

11/8/1999

Mr. Cameron received a duplicate billing regarding an installation charge. He called Scott Cooley from Insight to discuss the situation. Mr. Cooley told Mr. Cameron that he would look into the situation and get back to him. He hasn't received an phone from Mr. Cooley.