Case Date:

6/12/2012

No offence, especially if this lands on Cliff my old friend, but the City website is really... not good. It never has been. It is nearly impossible to reasonably find anything other than departments (if you know what department you want). For example, I heard today that there are new regulations regarding fences on properties. Try to find those, I challenge you, either by navigating/guessing or by searching. Several searches in I finally get to this page: http://bloomington.in.gov/documents/viewDocument.php?document_id=695 "The links below..." finally sound promising... but there aren't any links below. Also, I'm accessing the site from IU, gigabit ethernet, very fast connection to the world... and every page is painfully slow to load. Hoping this is read as constructive criticism, as I wish it to be... Kevin

Case Date:

7/2/2012

I'm unable to find where I can submit payment online for my water bill. I've gone to the "Pay Utility Bill" page, but there isn't a link for Aqua Pay.

Case Date:

7/11/2012

This sounds stupid, but I can't find the log in box to check my utility account.

Case Date:

7/12/2012

I've been getting timeout errors while trying to access WebTrac to make a Tee Time for Cascades Golf Course. Mostly the page just timesout but just now i got this error: WebSpeed error from messenger process (6019) Msngr: Failed to connect to the specified WebSpeed named service. Verify that the service has been started. Verify the configuration for the service is correct. (5804): Error -60

Case Date:

7/31/2012

On your list of Commonly Mistaken City Services you list Medicare (health insurance for people over 65)as a state service. You meant Medicaid (health care services for the poor). Your link is correct--it goes to the state's medicaid page. Please correct your list. Thank you.

Case Date:

8/17/2012

The information on your page re: Healthy Indiana [ http://bloomington.in.gov/documents/viewDocument.php?document_id=2334 ] is not correct. My daughter read that and waited the specified 6 months to apply for health insurance. She went to the City building to get an application. And then she learned that it is only for people WITH DEPENDENTS. Please re-read your page and note that no where on that page does it say you need to have a dependent. It is wrong and misleading and needs to be corrected.

Case Date:

9/15/2012

There appears to be a typo with an email address on this page: http://bloomington.in.gov/documents/viewDocument.php?document_id=6947 I believe it should be hand@bloomington.in.gov. It has a "period" instead of an "at" symbol. Thanks.

Case Date:

7/4/2016

Hello - My name is Sue Sgambelluri and I serve on the Redevelopment Commission as an appointee of the Common Council. Somehow my name was accidentally deleted from that page on the City's web site. Could you add it back in please? Thanks!

Case Date:

11/29/2016

Hi, I was browsing google and noticed an email I had sent a while ago has been posted publicly. I intended that to be a private conversation. Will you remove it please? Thanks, Weldon https://bloomington.in.gov/crm/tickets/view?ticket_id=127420

Case Date:

11/9/2012

Trying to use the online bill pay service for water, but it repeatedly is erroring out on me. Here is the error (stack trace), better error handling would be great, as this is not human readable in terms of actions to take.. Server Error in '/eSuite.Utilities' Application. Runtime Error Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine. Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off". <!-- Web.Config Configuration File --> <configuration> <system.web> <customErrors mode="Off"/> </system.web> </configuration> Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL. <!-- Web.Config Configuration File --> <configuration> <system.web> <customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/> </system.web> </configuration>