Case Date:

12/31/2020

I filled out the on-line form to get an appliance pickup. The website said it will be scheduled, but how will I know when to expect it?

Case Date:

4/2/2020

Trash bin is routinely not completely emptied- only half emptied today! The robot arm system is not thorough.

Case Date:

12/22/2020

Hallo, it is common recently that when our recycling bin is being emptied by your crew, several items are being scattered in our [property and the nearby park. Could you please make a note for the crew to be a bit more careful in the future. Thank you

Case Date:

10/22/2020

My recycle bin was not picked up. The sticker placed on the bin indicated "You have nonrecyclable items in your bin. I wnet through my bin and took out some Kroger sacks. My neighbor called you folks and you told her that egg cartons are not recyclable even though the lable clearly says it is. I went to your website and printed out things that are legal and what is not. But if you are at odds with the lables I cant read minds. I took out what items i thought might? be illegal but I'll not do that again. If my recycle bin is not picked up again, I'll no longer recycle.

Case Date:

4/10/2020

Could you please send a sanitation crew over to pick up my recycling at 1006 W Countryside Lane. It was at the curb yesterday (my scheduled day) for pickup and they did not collect it.

Case Date:

9/30/2018

Sanitation website says all forms of styrofoam and milk cartons (waxy coating) are non-recyclable but our City recycling cart says that both may be recycled. Can you tell me which is correct? Also, the weblink for emailing Sanitation on the sanitation page is broken. Thank you, Perry Metz

Case Date:

3/11/2018

My yard waste has not been picked up. If it begins only at a particular date, why can't I find that on the website?

Case Date:

11/6/2013

Please, please, please, help me find out when we need to set out the recycling without my having to buy stupid Word to download a copy of the magnet the City never sent us. At least they didn't ask for my credit card number or I'd be really, really mad.

Case Date:

2/17/2021

I just read that there will be no trash & recycling pickup today with no plan to reschedule. I just want to confirm this. And a follow-up - are disposal units are full. Will it be OK to have trash bags with our disposal units next week? Thanks for your help - Kevin & Trudy Keough

Case Date:

12/28/2023

If you haven't yet finalized the text and layout for the 2024 Sanitation Collection Schedule, there is one improvement: Please print any solid waste pickup date exceptions in a readable font size as part of the Solid Waste & Recycling Checklist. The very fine print listed vertically on the 2023 magnet has obviously been overlooked by residents scheduled for Thursday route pickup. It would also help to have pickup exceptions listed on the website. Thank you.