Website & Web Services Feedback
132 N Lexington DR
- Case Date:
- 11/1/2018
Thank you for including staff on the announcement of this update. The interface is really clean and straight forward. I have included some of my suggestions and feedback from using the system below.
I just tried out the newly revised uReport system search box with terms for the most common issues facing our neighborhoods - and things I hear all the time. I got zero results for the following terms: dog, cat, deer, tree, car, noise, loud, park, car, and neighbor. I got hits for trash, abandoned, and sidewalk. I regularly direct neighbors to use the uReport system - but I'm not sure I would if they are not able to search for what they need. I would need to tell them to go to uReport and then click on Hazards, then Animal Control, etc. That seems like they are back at the will of our internal categorization. So why not go directly to the Animal Control?
Is there a way to add more search term tags to the major categories included? It was really discouraging as a searcher to have 0 results for something as common as dog or tree or noise - all very common issues in neighborhoods and dealt with by official depts or programs of the City.
I ended up clicking around in several of the designated circles to attempt to find how those issues would be categorized by this system - with only some success. I don't think my neighbors would spend time on the doing that.
Keywords would help a lot. I thought the original uReport had that feature.
I would also suggest that once the category is located, that the first thing you request is the issue or complaint, and not the contact info - especially since that is optional. Landing on that page did not feel like I had found what I was looking for - a way to voice my concern. I had two more clicks before I felt assured that I was in the right place. The system also did not correctly indicate my location - and that was another 30 seconds of trying to orient myself on the map and click and drag the indicator to my address.
Could you reverse that intake process? Photo and issue first, then location, then optional contact info? Seems more intuitive to me as the submitter.
I was not able to override the map to type in my location without clicking the X on the location bar. And when I did that, both the map and the "Next" button disappeared, leaving me in limbo. The only way back was to click the compass icon and start the search for my location again. Maybe some short instructional language at the top of each page would help guide folks through the intake process.
Also including a "back" button near the "next" button would help. I didn't associate the arrow icon at the top with my progression at the bottom. I assumed it would go back to the categories and lose what I had input so far. I was trapped into what I had input so far once I got to the 3rd screen. No way to refine my submission without starting over completely.
Website & Web Services Feedback
202 E 15th ST
- Case Date:
- 9/5/2019
There is a parking enforcement officer that has suddenly decided to start giving me tickets for parking at a gravel pull in on my property. I have been cited for an unapproved surface and neighborhood parking violation, I have called time after time again to no avail. My parking spot is clearly a part of my property, and has no signs for permit parking. I appealed to have the tickets revoked and I was denied with little to no information of why. I tried having parking enforcement and city planning coming to check out the parking spot and was told today(9/5/19) that someone would come down. NO ONE came. The officer giving me tickets is 303gr. I am outraged and will not be bullied into paying these tickets.
Website & Web Services Feedback
304 W Kirkwood AVE
- Case Date:
- 12/16/2019
When filling out this form, if you fill out text, then move to the section with a map, and use the in-app back button (not even the browser back button) to edit the text, the field is empty and you have to start over.
Website & Web Services Feedback
320 W 8th ST
- Case Date:
- 10/15/2019
form required for hand. No obvious way to find it or search for it. You could have, gasp, printed a copy???? No, I have to waste 30 minutes and then print it myself.
Website & Web Services Feedback
320 W 8th ST
- Case Date:
- 10/24/2019
Website & Web Services Feedback
320 W 8th ST
- Case Date:
- 10/26/2019
REMOVE MY NAME FROM INTERNET web pages, for security and privacy reasons.
Please, i opt out, please remove my name from internet at these links:
https://bloomington.in.gov/crm/tickets?category_id=53;department_id=25;page=5;sort%5Blocation%5D=asc;sla=overdue #168987
https://bloomington.in.gov/crm/tickets/view?ticket_id=156286 #156286
Julie Bennett Dreesen
Website & Web Services Feedback
320 W 8th ST
- Case Date:
- 11/22/2019
Your UReport link is not working. I am trying to make a report of a street light being out and it wont respond when I click "i understand" link.
Website & Web Services Feedback
320 W 8th ST
- Case Date:
- 12/6/2019
I would like the council members to have current photos of themselves on the website, not photos from 15 years ago.
Website & Web Services Feedback
501 N Morton ST
- Case Date:
- 6/14/2019
I have never been able to access your website via what is printed on my invoice: www.bloomington.in.gov. The only way I get to the site is via https://bloomington.in.gov. I'm not sure if I am the only one having this issue, but I recommend investigating this issue and correcting your invoices, if necessary.
Website & Web Services Feedback
501 N Morton ST
- Case Date:
- 6/17/2019
REMOVE MY NAME FROM INTERNET for security and privacy reasons, i opt out please remove my name from internet
#156286 details below
Water Utility Billing Problems: Comment
Other: Billing address change request. Addresses removed.
Reported By
Julie Bennett Dreesen
Assigned to
Triana Johnson
History
8/6/2018 09:33:58 Closed by Charles Brandt
PII removal complete
Sent notification to Triana Johnson, Julie Bennett Dreesen
8/6/2018 08:49:46 Updated by Charles Brandt
8/6/2018 08:48:47 Opened by Charles Brandt
Request to remove personal information
Sent notification to Triana Johnson, Julie Bennett Dreesen
9/29/2016 09:49:15 Closed by Triana Johnson
Customer contacted by phone.
Sent notification to Triana Johnson, Julie Bennett Dreesen
9/29/2016 09:47:00 Triana Johnson commented on this case.
I contacted Darrell Ooley who's name is currently on the account. I explained to him what he needed to do to end his service. He said he will submit a disconnect form when he is ready to end service.
Sent notification to Triana Johnson, Julie Bennett Dreesen
9/29/2016 09:40:17 Anonymous assigned this case to Triana Johnson
Sent notification to Triana Johnson, Julie Bennett Dreesen
9/29/2016 09:40:17 Opened by Anonymous
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