Case Date:

6/19/2018

Hi, I was browsing City Of Bloomington, Indiana’s website looking for some resources about green living, and saw that you included “reduce energy use” on this page: https://bloomington.in.gov/news/2017/05/12/1078 It’s nice to see that your website has info that could be useful to people looking to reduce their impact on the environment. We at Coupon Chief would like to share a few special tips to help people adopt a more Earth-friendly lifestyle without draining their wallets. We recently published a huge guide titled “The Ultimate Guide to Cheap Green Living,” which focuses on inexpensive ways to go green. We’re hoping you could help us spread the word by sharing and linking to it. Can I send you the link to the guide? Looking forward to hearing from you, Michelle

Case Date:

6/19/2018

I've just spent 15 minutes attempting to find information about the outdoor concerts in Bloomington parks, without success. It shouldn't be this difficult.

Case Date:

6/22/2018

Hello, I'd like to contact Madam Clerk Nicole Bolden. My name is Florence Evans and I'm the Clerk of the Board for Sacramento County in California. I am interested in talking with Ms. Bolden regarding the boards/commissions database. Thank you, Florence Evans

Case Date:

6/24/2018

I know you have been working on this, but at this point, there is no way to do a ureport on a mobile device. Only a couple of the categories show up and you can't scroll inside the page like on the desktop version (which... I don't understand why that is a thing in the first place). It's frustrating because I never remember to make reports once I get to a computer, and have to sync photos from my phone before doing it when I do remember.

Case Date:

7/1/2018

Hello! Addresses entered into myBloomington are not coming up with historic designation information. It was difficult for me to find the information about my address, and the only reason I knew to dig was because I happen to have increased knowledge about the HPC and how some of that works. If I didn't know those things, I would never know my house was on the survey. When I finally did find the survey, it's difficult to look through because it's organized by neighborhood, then "scattered sites," not by street address (and it's just a pdf of a list). Luckily I know how to search and could find my address, but again, that's special knowledge that I don't think every user should be expected to have. Please fix this! Thanks!

Case Date:

7/2/2018

As you are heading north on Sare Road through the round-a-bout at Rogers Road, the new paint markings do not match the signage of what lane you need to be in to go straight through on Sare Road. The new paint markings make a change in the traffic flow that is going to be very confusing if the signage is not updated. Thanks, Laura

Case Date:

7/2/2018

Some feedback for your web team: I find the city website generally to be clear, helpful, and easy to use. However, the lack of topic-specific contact information for city staff is frustrating. I don't like talking on the phone. I'd rather have things in writing. I would just like to know whom to email. But I have to guess. This--combined with weird, low-information job titles ("Rental Specialist 1," "Rental Specialist 2," "Program Manager"--those have no meaning to me as the customer of city services!) makes it frustrating to know whom to contact. Why not just make a directory that tells what important topics are in people's individual responsibilities and areas of expertise?

Case Date:

10/25/2023

Parking meters in main square

Case Date:

11/1/2023

I created ticket 186158 and got an email from Billi Bowlen with a question. But, I don’t know how to reply to the email as it was sent from uReport and return email is no-reply@bloomington.in.gov (uReport)

Case Date:

2/24/2022

I just tried twice to submit a water/sewer concern and I’m not sure it went through. Should I see a confirmation screen or receive a confirmation email? Thanks.