Case Date:

5/27/2026

I am submitting a complaint regarding what I believe was an unreasonable and predatory towing incident involving Tow Time Solutions and the Hampton Inn Bloomington located at 2100 N. Walnut Street in Bloomington, Indiana. On April 23, 2026, I was a registered overnight guest at the Hampton Inn Bloomington. Prior to arrival, I completed digital check-in through Hilton’s mobile app and was issued a digital room key. Upon arriving at the hotel around 8:15 p.m., the front desk was unattended, so I proceeded directly to my room using the digital key provided through Hilton’s system. At no point during the digital check-in process was I provided any direct notification that an additional parking registration step was required in order to avoid towing. The following morning, I discovered that my vehicle had been towed by Tow Time Solutions despite being a legitimate paying hotel guest. I was required to pay approximately $300 to retrieve my vehicle and had to cancel work obligations, arrange transportation to the tow facility, and spend significant time resolving the issue. My concern is not simply the existence of parking signage or permit policies, but rather the manner in which towing enforcement was conducted against an authorized guest without any reasonable verification process. The hotel had an active reservation, digital check-in record, and occupied room associated with my stay, yet neither the hotel nor the towing company appears to have made any attempt to verify whether the vehicle belonged to a registered guest before towing it. Additionally, the hotel’s use of digital check-in creates a reasonable expectation that guests can complete arrival procedures without front desk interaction. Requiring an additional undocumented step while the front desk is unattended creates a foreseeable risk of confusion for guests and raises concerns regarding fairness, consumer protection, and accessibility. I believe this situation reflects predatory towing practices because: the vehicle belonged to a verified hotel guest, no warning or attempt at guest verification occurred prior to towing, the towing fee was excessive relative to the circumstances, and the enforcement process appeared designed to maximize towing revenue rather than reasonably manage unauthorized parking. I respectfully request review of the towing practices associated with this property and Tow Time Solutions, including whether reasonable consumer protections, guest verification procedures, and accessibility considerations are being followed before vehicles are towed from hotel property. Thank you for your time and consideration.

Case Date:

5/20/2026

Repeat accessibility issues with College Ave Kroger. They keep putting displays in the sidewalk going to both of their entrances. It is not accessible to make a wheelchair partially roll across the ramp in order to enter their store. I have reported to employees multiple times about several different seasonal displays, but they keep putting new displays back out there in spots that make their entrance inaccessible.

Case Date:

4/17/2026

The accessible stall in the College Mall men's food court restroom does not stay locked or closed. I have submitted contact forms to the mall 3 times this year. No communication response or action from the mall. Anything you can do to help?

Case Date:

3/23/2026

Case #209315 indicates that the City will not do anything about the blocked street and sidewalks in front of 1316 S Palmer because there is no evidence of a illegally run business. Please Google Jabberwocky Computer Rescue Services, which is listed as a currently open business at this location. Neighbors can hear his business landline ring at all hours of the day. People are laying underneath cars with the lower portion of their bodies out in the middle of Palmer. It’s a dangerous situation for everyone, especially the people employed by this business. https://maps.app.goo.gl/CjM5jGsxsrcbaQqi6

Case Date:

3/16/2026

There is a full fledged business in operation at 1316 S. Palmer. There are multiple vehicles parked (usually white trucks, vans) and workers are working on them. The city is consistently ignoring this. The neighborhood is now considering the possibility of bribes or other forms of influence that is allowing this business. The neighborhood is also considering starting street business only to gain media attention. This summer we will engage this issue until resolved. If not resolved we will identify the city employees or elected officials who are accepting bribes from this business in order to continue.

Case Date:

2/19/2026

My understanding is that this establishment is not legally allowed to have a liquor license due to their proximity to a church. The HPC rejected their application to become an historic district, and they have no other avenues to legally sell alcohol I am aware of. Please let me know if I am mistaken, or if they are flagrantly violating the law.

Case Date:

1/31/2026

Owner is mixing tea at her residence in the basement of her home. This home and basement has sanitary issues (previously reported) such as ants, rodents, and squirrel infestation. There is not a licensed kitchen and I have ordered and afraid of what conditions my tea is packaged in. No response from business about my order and her tea shop is closed permanently since end of December. She has posted on social media she is working on the orders and other posts state she is working on them in her residence basement. This is a concern. Thank you for investigating. The business is Cup and Kettle Tea Shop. The website says it open, however no direct communication about online orders.

Case Date:

1/28/2026

Owner of Cup and Kettle Tea LLP, Jessica Messmer, Medusa Enterprises LLC is mixing tea at the her own home on 1/28. The business is closed and she is now fulfilling online orders and city orders in her private residence basement without a commercial kitchen and guidelines. The basement had a recent rodent infestation and poor sanitation. This is a concern for health and breaks the law. Please address this, I fear someone will get sick. The address for Cup and Kettle is 208 N Walnut Bloomington, IN Phone number is not listed on the webpage

Case Date:

1/27/2026

Why does the city not enforce its rules on clearing snow from sidewalks, through fines? I understand that old people in residential areas can't always clear snow. But I'm talking about businesses. I tried to walk on the sidewalk up Walnut from HIlside to 2nd street today (1/27), it was not possible. There are a ton of businesses here who do not follow the rules, and it's a huge hazard because now we have to walk on the street itself, which is crazy busy. I mean you, Elkins Properties, I mean you, auto dealership, I mean you, Btown Smoketime, and even the post office! Why are these people not fined? The are businesses, cleaning the sidewalk it a part of doing business, they should be held accountable. Thank you for your attention

Case Date:

11/21/2025

Flashing lights on the store front