Case Date:

9/17/2026

Thank you for continuing to investigate this and for forwarding the truck traffic question to Engineering. I wanted to provide some additional information and also clarify a few questions. First, I am not entirely clear on how 2615 S. Kendall Drive relates to the FBM operation or to the semi-truck traffic I originally reported. Could Planning clarify what commercial use was found to be occurring on that residentially zoned parcel? Is that property being used by FBM for access, truck circulation, storage, staging, parking, or some other part of its operations? My concern about truck traffic is also not limited to S. Kendall Drive. Semi-trucks serving FBM continue to travel through the residential neighborhood, including Watson Street and Bryan Street. My broader concern is why semi-trucks serving this commercial facility are routinely entering and traveling through the residential neighborhood at all, rather than accessing the commercial property from Country Club Drive. For Engineering, I would appreciate clarification about whether semi-trucks serving this facility are permitted to routinely use Watson Street, Bryan Street, S. Kendall Drive, and other residential neighborhood streets as access routes. If there are currently no restrictions, does the City have the ability to establish an appropriate truck route or otherwise restrict commercial truck traffic through these residential streets? I also wanted to make Planning and Engineering aware of a significant change in ownership since the property's historic use was established. Lowe's Companies completed its $8.8 billion acquisition of Foundation Building Materials in October 2025. In announcing the acquisition, Lowe's specifically described plans to enhance its Pro business through expanded capabilities, faster fulfillment, improved digital tools, and cross-selling opportunities. I understand that a corporate acquisition alone may not necessarily require new local approvals. However, given the recent change in ownership, Lowe's stated goals for FBM, and Planning's discovery that part of the current operation has expanded onto a residentially zoned parcel, I think it is important to ask whether the nature or intensity of this location's operations has changed or may change enough to require additional City review. I am also unclear how substantially increased fulfillment, truck traffic, or other commercial activity could be accommodated at this particular location without further affecting the surrounding residential neighborhood. If operations at this facility increase, what zoning, site-plan, traffic, access, or development review would be required to determine whether this location and its existing access points can accommodate that activity? Here is Lowe's announcement regarding its acquisition of FBM: https://corporate.lowes.com/newsroom/press-releases/lowes-completes-acquisition-foundation-building-materials-10-09-25 Thank you again for looking into this. I appreciate Planning pursuing the Title 20 issue and Engineering investigating the truck traffic. I would especially appreciate clarification about how the Kendall property fits into FBM's operation and whether commercial semi-truck traffic through Watson, Bryan, Kendall, and the surrounding residential neighborhood is permitted.

Case Date:

9/14/2026

The phone at Community Ford/Nissan/Jeep (I'm not sure from which building it comes) is connected to a loudspeaker and rings any time of day or night. It can be heard very clearly from my house in Broadview. It can be extremely annoying. This has been an issue for years. Surely there is a better method with the technology that we have today.

Case Date:

8/25/2026

Regency Court, Apartments uses their lawn care equipment either down Henderson Street or through my parking lot to access their property on Southern Drive. Despite my repeated requests to avoid using my gravel parking lot as a thoroughfare, they continue to do so. This issue has been ongoing for several years. Notably, when I called this last time from my office landline, they didn’t answer. I had to block my cell phone number to get through. I spoke to Brittany who stated she would speak to the Lawn Care workers. I’m at a loss as to what to do, considering they likely use around six mowers when they go to mow.

Case Date:

7/24/2026

Follow up to report # 211915 Thank you for reviewing my report. I appreciate the time Planning and BPD took to look into my concerns. I understand BPD's explanation that noise from vehicles operating at a business is not something they can cite as an ordinance violation. However, I don't believe that fully addressed the questions raised in my original report. I understand the property dates back to 1980 and that there may not be an approved site plan on file. However, if the intensity or nature of the business's operations has changed significantly since that time—particularly with increased semi-truck traffic, early morning unloading activities, or the regular use of residential neighborhood entrances—I was wondering whether those changes would require any additional review, approvals, or compliance with current zoning or development standards. I also noticed my question regarding truck circulation was not addressed. Specifically, are semi-trucks permitted to routinely access the property through the Broadview neighborhood entrances, or are they expected to use the primary entrance on Country Club Drive? If there is no site plan, is there another document or approval that governs truck access and circulation for the property? I recognize that businesses have a right to operate and that some level of noise is expected. My concern is not with the existence of the business itself, but whether its current operations and traffic patterns remain consistent with applicable City regulations and whether there are reasonable ways to reduce the impact on the surrounding residential neighborhood. I would appreciate any clarification you can provide regarding these questions. Thank you again for your time.

Case Date:

6/25/2026

I wanted to reach out about the truck traffic and early morning activity at Foundation Building Materials on Country Club Drive. The business has been there for a long time, and I understand that some level of noise and truck traffic comes with being near a commercial property. Recently, though, the early morning activity seems to have become much louder. Trucks appear to be arriving and unloading around 5:00 a.m., and the noise from backing alarms, materials being unloaded, and heavy equipment carries into the surrounding neighborhood. I've also noticed that trucks regularly use the two entrances through Broadview in addition to the main entrance on Country Club Drive. I wasn't sure if that is how the property was intended to operate, so I was hoping someone could look into it. Would it be possible to review the approved site plan and confirm whether the current truck traffic patterns and early morning operations are consistent with the property's approvals and any applicable traffic and noise regulations? I'm hoping the City can review the situation and determine whether there are ways to reduce the impact on the surrounding residential neighborhood, especially during the early morning hours. Thank you for your time and consideration.

Case Date:

6/2/2026

Cup and Kettle- No store front currently online sales only. I bought gift cards to help with scaffolding and helping her store and she will no longer will take them. Bad business practice and customer service. Cup and Kettle is preparing her tea at her residence and only online sales. Would like this reported for bad business practices and health and safety issue.

Case Date:

5/20/2026

Repeat accessibility issues with College Ave Kroger. They keep putting displays in the sidewalk going to both of their entrances. It is not accessible to make a wheelchair partially roll across the ramp in order to enter their store. I have reported to employees multiple times about several different seasonal displays, but they keep putting new displays back out there in spots that make their entrance inaccessible.

Case Date:

4/17/2026

The accessible stall in the College Mall men's food court restroom does not stay locked or closed. I have submitted contact forms to the mall 3 times this year. No communication response or action from the mall. Anything you can do to help?

Case Date:

3/16/2026

There is a full fledged business in operation at 1316 S. Palmer. There are multiple vehicles parked (usually white trucks, vans) and workers are working on them. The city is consistently ignoring this. The neighborhood is now considering the possibility of bribes or other forms of influence that is allowing this business. The neighborhood is also considering starting street business only to gain media attention. This summer we will engage this issue until resolved. If not resolved we will identify the city employees or elected officials who are accepting bribes from this business in order to continue.

Case Date:

1/31/2026

Owner is mixing tea at her residence in the basement of her home. This home and basement has sanitary issues (previously reported) such as ants, rodents, and squirrel infestation. There is not a licensed kitchen and I have ordered and afraid of what conditions my tea is packaged in. No response from business about my order and her tea shop is closed permanently since end of December. She has posted on social media she is working on the orders and other posts state she is working on them in her residence basement. This is a concern. Thank you for investigating. The business is Cup and Kettle Tea Shop. The website says it open, however no direct communication about online orders.