Utilities Yardwork
1200 E Hillside DR
- Case Date:
- 8/31/2024
Several weeks ago the new fiber cables were buried along E Hillside Dr. I was working from home when one of the workers knocked on the door and asked if I had water. I did, and so did the neighbors. The worker said he ran into water, but if we all had service, then he wasn’t going to worry about it. I didn’t think anything of it. Now, we have noticed there is water coming up out of a spot along the sidewalk. I realize the picture is not really telling you much, but it’s like a small mud pit and water is coming up out the ground there. This is within the 10’ strip that the City of Bloomington owns along this section of Hillside.
Potholes, Other Street Repair
900 E Maxwell Ln
- Case Date:
- 8/17/2024
The drain is completely clogged with plants and dirt- not good when it rains for risk of flooding
Sewer Problems (Sanitary Sewers)
505 S Swain AVE
- Case Date:
- 8/16/2024
City sewer line is clogged and water is backing up into basement. Mann Plumbing has been there and the line from the home to the city sewer is clear and they found standing water in the city sewer line. Thank you.
Accessibility Problem
714 S Rogers ST
- Case Date:
- 8/8/2024
Submitted on behalf of Casey Guarino. On August 8, 2024, around 12:30 PM, both sides of S. Rogers St. were obstructed and impassible for wheelchair users around 714 S. Rogers. One sidewalk had no curb cut access due to construction. The other sidewalk, at 715 S. Rogers, was blocked by a temporary sign. Casey requested that a construction worker in the area move the temporary sign so that she could pass. The worker refused, saying "People who can walk can get around." When a passerby picked up the sign, the worker said "You can't do that." The passerby briefly moved the sign regardless, and Casey was able to reach her destination. However, both sidewalks remain obstructed, which is a major accessibility problem.
Utilities Construction
1415 E Hunter AVE
- Case Date:
- 8/4/2024
Fiber install hit water line. Lots of water leaking
Drainage or Runoff
2408 S Shadow Grove CT
- Case Date:
- 8/1/2024
The drainage from the street all runs down to the ONE drainage pipe and the interior or the structure that houses the pipe is deteriorating to the point that the bricks are washing out and piling up at the exit of the pipe. It's to the point that the entire system could fail and flood the home
Debris Removal (Sand, General Street Debris)
3132 E Moores PIKE
- Case Date:
- 7/13/2024
Please consider sending a sweeper to this section of East Moores up the hill from Sare going east
Water Utility Billing Problems
4778 E Donington DR
- Case Date:
- 7/9/2024
Hello -
We are submitting a complaint against the City of Bloomington Utilities for the following reasons:
1. We were notified in February 2024 of a 40 g/h increase in our flow, while we were out of the state on vacation, via a door tag, not a notice to our email or even a phone call, which are on our account, a door tag.
2. We have called Customer Support three times to get this resolved, as we have not identified a leak inside the house nor outside the house between the reader and the house, which we utilized Aim To Please as our contractor to check everything in the house.
3. The number of times we were told to check our toilets and got brushed off was disrespectful and patronizing, as we utilized Aim to Please to check the toilets via a Dye test and there was no dye leakage after 20 minutes in any toilet.
4. Our March (5), April (4), May (7), and June (4), and July (5) are higher than all the months prior a full year to date. However, it's not a constant leak, they are sporadic. I.e. - while I was putting my kids to bed at 9pm on Friday, June 14th, there was a spike of 400 g/h for under an hour and then it went back down. There was nothing running in terms of faucets or outside spigots.
5. Even with all of our work on our end, and the conversations with CBU Customer Support, the fact that CBU won't consider that we have a malfunctioning reader, is simply astounding. To not even consider the possibility of it, and have a denialist mentality does not, to me, show customer support or attention.
We would appreciate a review and investigation of our reader and our usage reports to better understand these spikes. Additionally, we would appreciate a review of our billing because we are now paying quite a bit more for water than we did for the first two years of our ownership of this house.
Please contact me for further conversation and happy to meet someone at the property.
Sidewalk & Curb Complaints
935 S Romans WAY
- Case Date:
- 7/9/2024
water main marker protruding from sidewalk
Potholes, Other Street Repair
404 E Hillside DR
- Case Date:
- 7/5/2024
There is a raised metal utility item in the street. Not to proper grade, will pop a tire. Please fix along hillside here.