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City of Bloomington, Indiana

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closed #166147

Water Utility Problems

Case Date:
10/6/2018

The cover of the water meter at 1214 E 1st St is leaking water. I remember that this happened during one of the past winters. I don't know if anyone is living there right now. This is not my address but a neighbor's. I pass it when walking my dog. Joan Hershey jhershey@gmail.com

closed #166172

Utilities Construction

Case Date:
10/9/2018

Habitat for Humanity of Monroe County is working at the SE corner of 17th and Fee on the IU campus. The attached picture shows a water outlet cover that is broken.

closed #166205

Potholes, Other Street Repair

Case Date:
10/11/2018

Greetings- Please direct this to Angie Grubb-Flick's attention. On Indiana Ave just north of Kirkwood in the east side lane there appear to be two missing water valve lids. We are having a road foot race (city permit obtained) on Saturday morning Oct 27, 2018 and need these lids replaced or filled for safety.

closed #166227

Water Utility Billing Problems

Case Date:
10/15/2018

I have attempted to pay my water bill online two separate times now and the system will not approve my purchase. I have tried completing the payment on two separate occasions (10/08/18 and 10/15/18) and I have tried with different credit cards. I still haven't been able to complete the payment. My account number is 30500-028

closed #166290

Water Utility Billing Problems

Case Date:
10/23/2018

I got my utility bill for this month that states that I did not pay the utility amount for the previous month. I have a credit card statement saying that I did. I called a couple weeks ago and they said if I emailed in proof of the statement, then the amount would be fixed. I emailed it in and it still has not been fixed. I would really like this resolved before my water bill is due on the 25th of this month. Thank you!

closed #159849

Water Quality

Case Date:
6/24/2017

the water quality on the west side is below deplorable. especially since the fire Saturday morning! I do know about the water quality problems on the southwest side how long did you think it would take to get to the west side? I can get better water straight from the lake. the water smells like a bathroom door on a tuna boat!!! I will go to the state if something isn't done and quick!! get ride of the waste water piece of crap that is in charge of water quality and get someone that knows what they are doing!!! 700pm 6-24 2017 the news works wonders against your pencil entries on state reports

closed #160016

Potholes, Other Street Repair

Case Date:
7/6/2017

We own a house located at 1222 S Stull Ave. There is a very large drop off from the street to the yard area due to erosion and water flow. It is very difficult to park a car along the side of the street. I see where other adjacent property owners must have experienced a similar issue in the past and the area has been filled in with asphalt. Is this something the street department can review and advise on options? Thanks and please advise.

closed #160050

Utilities Yardwork

Case Date:
7/10/2017

The lid to our water meter is not bolted down. while mowing last week, i stepped on the lid while turning the mower around and nearly fell in because it's not attached and was laying on top of the canister crooked. it appears to be very rusty. Please have someone check into this. I don't want the lid just sitting there unbolted. it's dangerous when someone steps on it the way it currently is.

closed #160147

Water Utility Billing Problems

Case Date:
7/18/2017

Hello. My name is Seung Jae, Lee and I am writing about double charge on my water bill after I left the States. My account number was 49236-012 I lived at 2789 E.Bressingham Way, Bloomington, Indiana, 47401 (MeadowCreek apartment complex) I finished my service on May 11 and I paid rest of my charge which is $73.64(Confirmation #: 184023 Date: 6/14/2017 4:28:10 AM) But, I realized that after I got my final check from my leasing office at MeadowCreek(It says sewer portion of unpaid CBU bill), so, can you check whether $73.64 which paid on Jun14 is processed or not? If processed, could you refund it? Thanks.

closed #160176

Water Utility Billing Problems

Case Date:
7/19/2017

I am working with account #40809-003 where there are adjustments for $537.77 on the current bill. I spoke with Edie twice on 7/19/17, that a corrected bill was not available at this time. We are unable to process payment without a detailed record as to what the charges are for. In the interest of being specific we would need a breakdown as follows: Service periods being “adjusted” and usage/consumption for both meter numbers (69341719 AND 09308909). We would also need charges broken out for Water Service, Water Usage Charge, Fire Protection, Wastewater Usage and Service Charges during the period of time in which the charges were corrected. Please Protect the account while this is investigated.