Case Date:

11/25/2014

Recently a City Water Main was reported broke and water flooded sidewalks and parking lots. A few days later the bank noticed it also left a coating of clay in the basement of the Chase Bank, 2642 E. Third Street, Bloomington, IN. Facility Manager notified city who sent out a Risk Assessor to look at the issue who told the bank personnel that they would call FM back and let him know that he would have to fill out legal forms if we wanted to pursue the city cleaning this up. I would to get a call about the next step and the forms to fill out.

Case Date:

1/12/2015

I deliver papers in the Gentry Honors neighborhood. There may be a water line break/leak near the intersection of Fenbrook and Sara, just past the stop sign. It's near a new home construction but beside an empty lot. There is a layer of ice about 5 inches thick and covering a portion of the street to the storm drain. It appears to be coming from the grassy/wooded area but is not normal runoff from rain, I think--I've never seen that much water run and it's getting bigger by the day. Just wanted to lyk in case it's a city water issue.

Case Date:

7/2/2024

We recently bought this house. When the plumber installed new toilets, he suggested I ask the city to check the water pressure. On June 12 I called about this, but have not heard back. Please advise. Thank you. John Scott Long 3855 E Brighton Ave 812-322-2940

Case Date:

7/3/2024

Water pressure at all the spouts abnormally low. Started 7/2/2024

Case Date:

8/5/2024

It seems like there are two account numbers on my address. I have been paying my bills every month consistently. Your system accumulates the same amount of payments for two different accounts. The online system prompted me to pay the same bills for two different accounts. I checked every single month of my current account and all is paid. There are two transactions that are paid one is 169.24 and 84.62 that needs to be disputed immediately. I called the bloomington utilities many times but I can't receive any response. Can you please guide me how to remove one of these accounts so this will not happen in the future? Once again I paid my bills on time consistently and I have an evidence of it. Sincerely, Sophia

Case Date:

8/13/2024

Our water is off this morning. Not sure how widespread the outage is or when it will be resolved.

Case Date:

8/18/2024

A neighbor told me about the water problem, which I had known nothing about. I contacted others they too had no idea. Why is this health threat not announced publicly, to all involved? I am very concerned that others are risking their health unknowingly.

Case Date:

8/24/2024

We walked by and saw clear water bubbling up from a hole in the ground near the sidewalk on the south side of the street. Seems like something is broken? Possible water main break?

Case Date:

8/29/2024

Meter cover on north side of driveway has been dislodged, creating a stepping hazard in the dark.

Case Date:

8/31/2024

My water meter was to be replaced this past Wednesday but the service folks doing this work were not able to shut water off at the street as they said my water shutoff was bad. I am not able to turn water off in the house as well as I have a bad gate valve that needs to be replaced. I do have the city water spot prepped and ready for your replacement. I would appreciate a call to get this repair completed as soon as possible so the water meter guys can return to complete their work. Thank you. Terry Duffer