Case Date:

12/19/2014

Please help me to understand my water bill and why I am continuing to be charged. My name is Bob Schimp account # 33653-019 and own 522 Graham Place. Parker Real Estate manages the property and has continued to pay the utility bills sent to them. They have been instructed not to have the water turned on. The previous tenant was evicted and left a water bill of $159 and the water was disconnected for non-payment. In September or October I was working in the unit and a man from your office arrived and turned the water on, I immediately went to the office and asked for the water to be turned off. I was told the water would be automatically turned on and billed to me as the owner unless I signed a form at your office which I did (the signed form is on file in your office). The water is currently OFF and has not been turned on since being shut off for non-payment, even as you continue to bill me for water usage. Please under NO circumstances turn the water on as the condo has been remodeled with new carpet paint and kitchen fixtures. Until pressure checks are completed water leaks may damage the new construction. I also ask that you not turn on water until the arrears from the previous tenant is paid and I not be charged while the service has been disconnected.

Case Date:

1/12/2015

I deliver papers in the Gentry Honors neighborhood. There may be a water line break/leak near the intersection of Fenbrook and Sara, just past the stop sign. It's near a new home construction but beside an empty lot. There is a layer of ice about 5 inches thick and covering a portion of the street to the storm drain. It appears to be coming from the grassy/wooded area but is not normal runoff from rain, I think--I've never seen that much water run and it's getting bigger by the day. Just wanted to lyk in case it's a city water issue.

Case Date:

1/20/2015

S. Jordan and Sheridan (Sheridan crosses S. Jordan twice--this is the Southern-most intersection) There was a water leak that was repaired, but the large patch they did was apparently not steamrolled (too cold?) In any case, it's a big lumpy mass.

Case Date:

1/24/2015

The alley on the West side of 1124 W. 6th Street, heading South and North to 7th, needs grading and gravel. I put in a request last year with no response. The alley directly beside 1124 W. 6th (South bound) has leveled out to the point that water run off goes towards the foundation of my house (1124 W. 6th) instead of flowing out to the street.

Case Date:

1/24/2017

Potholes in gravel alley. They hold water allowing mosquitoes to breed.

Case Date:

1/25/2017

We had our basement flood (wet carpet in half the basement) on January 20, 2017 without any previous sign of leakage on that side of the house. The source of the water is unclear, but I'm wondering if the home (built ca. 1973) has a footer drain connected to the storm drain. Kevin Potter is coming out to inspect for structural damage at 2 pm today (1/25/17) The city storm drain was updated within the past two years with the new pipe starting at the down-slope corner of our property. The neighbor two houses up-slope from us discharges a lot of water from his property and had excavation work done near the end of his french drain on the 18th or 19th. Part of this work involved off and onloading a sizeable backhoe in front of our driveway near where the old and new drain pipe would be joined. I'm not sure what work the neighbor had done. In addition to his drainage, the neighbor immediately down slope from us was also draining his pool into the storm drain on what had been a very rainy week. Is it possible to send a city employee out to see whether some combination of these activities has caused the drainage system to fail or otherwise backflow into our house? Thanks!

Case Date:

1/27/2017

In front of our home, 2301 E Arden Dr, there is fairly significant erosion taking place along the edge of the road. I know it's hard on the snow plows and it's just crumbling and could use a fresh layer of tar. If you all could please add that to the repair list, I haven't noticed a lot of trouble elsewhere on the street, but we are on a corner, at the bottom of an incline, and near a water drain. I would really appreciate it. Thank you!!!

Case Date:

7/5/2018

Can someone please check the storm sewers in the 800 block of S. Stull Ave.? We can see when we look through the grates that there is very deep water standing (not flowing) in the drains. There may be a clog somewhere? We are being over run by mosquito's and are concerned that mosquito's are breeding there. Thank You!

Case Date:

7/9/2018

There was a water main break at my address a few months back. Utilities had to dig in my front yard to replace the pipe. I assumed that someone would come back to fill the dirt in, but no one ever came. I have a five-year-old child and it's a dangerous spot. Please send someone to take a look at it and fill the dirt back in.

Case Date:

7/10/2018

Duke Energy removed two trees from city property (immediately adjacent to E Rogers Road) and left the two sycamore trucks cut up in 8' segments on my property. I called Duke and asked them to remove them, but they said it's the landowner's responsibility (Duke cuts, but doesn't remove). Since the trees were on city-owned land, I hope the city will dispose of them. Please see the attached screenshot from the GIS system that demonstrates where my property boundary ends. The city clearly owns some portion of land adjacent to the road. These two trees were within three feet of Rogers Road, and were removed to provide more access to the pole Duke is replacing. Additionally, I'm frustrated with Duke about two things: 1) The pipe they've installed immediately adjacent to the road is incredibly unsightly. It's rusty and approximately 20 feet too long. I'd be happy to provide a picture of this. 2) In order to get big trucks back to this pole, they have installed two corrugated plastic drainage pipes and covered them with gravel. They are dramatically too small for the location. Since they first did this several years ago, the pipes are continuously clogged with leaves and sticks. The flow of water is constantly stopped here. As a result, there is a bit of local flooding which washes out the gravel Duke uses to cover the culverts. This is a very disappointing solution to have implemented on one's property. I have pictures of this, as well. I have no problem with Duke accessing their pole. They have every right to do so. I also understand that the City probably didn't know their trees were cut down or placed on my property. But I'm quite disappointed in the quality of materials and work that Duke has utilized to access their easement on my property. Can you please help with these things?