Case Date:

11/17/2025

We live in Hoosier Court Apartments, Unit HC 503, managed by Hunter Bloomington Properties, and we are reporting an unresolved water issue that has caused extreme billing and financial hardship. At the end of August and beginning of September, the water system for the entire Hoosier Court community malfunctioned. During the repair, the leasing company’s maintenance workers intentionally released a large amount of water from the pipeline located directly in front of our unit. This caused significant water wastage outside our home, completely outside our control. Before this incident, our average water bill was around $170. Immediately afterward, our bills increased to: $250 for August $936 for September $922 for October We contacted the leasing office multiple times by phone, email, messages, and about seven in-person visits. They delayed responding and eventually offered only a $550 refund, even though the excess charges for September alone were around $850–$900, leaving $300 still unresolved. For October, they told us they “cannot promise anything” and have provided no solution. To verify the issue, we contacted City of Bloomington Utilities, who gave us access to a usage portal. The portal shows our line is using about 50 gallons per hour continuously, which the city confirmed is not possible for normal residential use and indicates an ongoing leak/outflow in the line connected to our unit—not inside our apartment. Despite this, the leasing company insists there is “no leak,” will not fully reimburse us, and has not addressed the problem. As a result, we are being charged around $1000 per month for water we did not use and cannot afford. We are requesting HAND’s assistance because the issue is occurring outside our unit in infrastructure maintained by the leasing company, and all attempts to resolve it directly have failed.

Case Date:

11/17/2025

Feces in the alley

Case Date:

11/17/2025

Car illegally parked at 1415 David baker

Case Date:

11/17/2025

I work in the leasing office at Atlas on 17th (1439 N Telluride St). Several residents have submitted complaints regarding the streetlights of our property not being on a night, which has concerned many for their safety and security. We have confirmed reports of there being no streetlights on for roads N Telluride St. and W Aurora Dr. The other streets on our property include W Redlands Dr, W Vail St, N Denver Rd, and N Arvada Rd.

Case Date:

11/17/2025

Have informed HAND dozens of times about problems at this property: 1. selling meth 2. building fires on the lawn 3. unhoused sleeping in tents in the yard 4. trash and other hazards. Have called the Police Dept several times with no response and also have been receiving death threats which have been reported to the police.

Case Date:

11/17/2025

On Monday, November 17, 2025 at approximately 1:48 PM, a City of Bloomington Parking Enforcement vehicle was parked directly in front of the air pump at Circle K, 527 E Third St, Bloomington, IN 47401, blocking public access to the equipment. This is not a designated parking space and the vehicle obstructed use of a paid utility intended for customers. I’ve attached photos showing the vehicle, its placement, and the blocked equipment. I’m submitting this so it can be documented and forwarded to the appropriate supervisor. City enforcement staff should be held to the same parking standards applied to the public. Thank you.

Case Date:

11/17/2025

STREET LIGHT OUT

Case Date:

11/17/2025

Multiple student have been hit and some hospitalized from trying to walk across this very dangerous intersection. Students use this crosswalk many times everyday and also at night. The lack of lighting, signs, stop lights, and increased drivers that aren't paying attention makes this issue urgent. As a current member and resident of the Alpha Gamma Delta house I use this crosswalk multiple times every day and rely on it to get me safely from one place to another. It is very frustrating to have seen all of these accidents happen and no solution being worked on for this humongous problem. Please add a stoplight or some sort of safety mechanisms. 1 accident was already enough, but now multiple is just outrageous.

Case Date:

11/17/2025

A broken glass top table has been sitting by the roadside of 1709 Circle Drive since September. A service request was submitted on this early October. November 17th it is still there!

Case Date:

11/17/2025

We have mold in our unit, the property management company is not taking proper actions to get rid of it, they said they are just going to clean it with dawn and water, I work for a property management company and this is not the correct way to handle it, I have informed my leasing office that they are NOT to enter my unit!