Case Date:

7/9/2026

Continued issue with cars parked across sidewalk in front of BHA office. Car currently parked there 9:45pm with an entire car length ability to pull forward and off the sidewalk.

Case Date:

7/8/2026

UPDATE 7/8/2026 — Vehicle recovered. New information for investigation: Tow company: Tow Time Solutions LLC, 1999 N Packing House Rd (Invoice #2305, Call #29202). 1. AUTHORIZATION (BMC 4.32.100(a)): Invoice shows tow requested 7/7/26 at 7:20 PM, completed 8:08 PM — after the management office closed. The invoice's "Authorized by" field reads "(PAV) Lincoln, 305," which is the property address, not a person. Granite's assistant leasing manager stated in writing that towing companies cannot access their parking portal and tow on their own initiative whenever no hanging tag is displayed — i.e., patrol towing with no per-tow written authorization. My 7/8 written request for a copy of the signed authorization is unanswered. My vehicle had been registered in Granite's parking system since 6/22/26 with parking paid. 2. FEES (BMC 4.32.130): Charged $150 tow/hook + $50 "special equipment" (unexplained) + $25 "administrative fee" = $225, paid under protest 7/8/26. I was initially quoted $300 by phone. My written request for the company to identify what equipment was used and the code provision authorizing the admin and equipment charges is unanswered. 3. SIGNAGE (BMC 4.32.110): Lot signs state only a phone number — no company name, no retrieval location, and no schedule of towing/storage fees. Evidence available: invoice/receipt, payment confirmation, protest and request texts, the company's own tow photos, written statements from Granite Management, and parking payment records. Please investigate this company's compliance with Chapter 4.32 and contact me at 317 478 6542 [email protected].

Case Date:

7/8/2026

UPDATE 7/8/2026 — Vehicle recovered. New information for investigation: Tow company: Tow Time Solutions LLC, 1999 N Packing House Rd (Invoice #2305, Call #29202). 1. AUTHORIZATION (BMC 4.32.100(a)): Invoice shows tow requested 7/7/26 at 7:20 PM, completed 8:08 PM — after the management office closed. The invoice's "Authorized by" field reads "(PAV) Lincoln, 305," which is the property address, not a person. Granite's assistant leasing manager stated in writing that towing companies cannot access their parking portal and tow on their own initiative whenever no hanging tag is displayed — i.e., patrol towing with no per-tow written authorization. My 7/8 written request for a copy of the signed authorization is unanswered. My vehicle had been registered in Granite's parking system since 6/22/26 with parking paid. 2. FEES (BMC 4.32.130): Charged $150 tow/hook + $50 "special equipment" (unexplained) + $25 "administrative fee" = $225, paid under protest 7/8/26. I was initially quoted $300 by phone. My written request for the company to identify what equipment was used and the code provision authorizing the admin and equipment charges is unanswered. 3. SIGNAGE (BMC 4.32.110): Lot signs state only a phone number — no company name, no retrieval location, and no schedule of towing/storage fees. Evidence available: invoice/receipt, payment confirmation, protest and request texts, the company's own tow photos, written statements from Granite Management, and parking payment records. Please investigate this company's compliance with Chapter 4.32 and contact me at 317 478 6542 [email protected].

Case Date:

7/7/2026

On 7/7/2026 at approximately 5:00, my vehicle 2017 GMC Terrain, plate 714LG was towed by TowTime Towing at 523 N Lincoln St. I am a current resident who pays for parking at this complex. Management has my license plate, year, make, and model on file as an authorized vehicle; I had not yet been issued my physical parking badge. The tow occurred after the property management office had closed for the day. To my knowledge, no owner or authorized agent of the lot was present at the time of the tow to sign a contemporaneous written authorization for my specific vehicle, as required by BMC 4.32.100(a). The tow company is demanding $300 for release, which appears to exceed the fee limits in BMC 4.32.130. I request that the City investigate this company's compliance with Chapter 4.32, including its towing license, the written authorization for this tow, and the fees charged. I can provide photos and parking payment records. Please contact me at (317) 478-6542 [email protected]

Case Date:

6/27/2026

Shopping cart discarded on B Line trail. Light post #163, right next to Moravec Way

Case Date:

6/15/2026

There is a lamp post with a large hole at the base that looks to be eroding.

Case Date:

6/10/2026

Two Bird scooters were abandond on the sidewalk in front of our house last week. My husband filed a report on August 8 and spoke to someone at HAND, who submitted the information, and it was assigned to Jeffrey Jackson. My husband left several messages to Jackson's office over a period of a couple of days to let him know the scooters were still there. Eventually, only one of the scooters was picked up even though they were parked next to each other. As I'm writing this, the scooter is still there. I am concerned because parking a scooter on a sidewalk is a violation of the Americans with Disabilities Act. If nothing is done today, I will contact the Mayor's office with my concern.

Case Date:

6/10/2026

Stop sign post seems to have been hit by a car and is broken at the base. The one at the southeast corner of Madison and Watson. Sign is still up but tilted and about to fall over. Needs to be replaced.

Case Date:

6/10/2026

Two Bird scooters were abandond on the sidewalk in front of our house last week. My husband filed a report on August 8 and spoke to someone at HAND, who submitted the information, and it was assigned to Jeffrey Jackson. My husband left several messages to Jackson's office over a period of a couple of days to let him know the scooters were still there. Eventually, only one of the scooters was picked up even though they were parked next to each other. As I'm writing this, the scooter is still there. I am concerned because parking a scooter on a sidewalk is a violation of the Americans with Disabilities Act. If nothing is done today, I will contact the Mayor's office with my concern.

Case Date:

6/4/2026

Following the west second street water project our easement tarmac to my office has been destroyed. Please send someone out to repair.