Case Date:

10/8/2018

Hello, I couldn't find a more appropriate forum or contact information to use for this concern. I'm not sure if there are anymore movies in Bryan Park for the season, so if not maybe this could be applied to next year. I am wondering if the event could have a sort of rule for bringing lawn chairs. It would be really nice if folks bringing lawn/camp chairs could sit on one side and others with blankets and sitting on the ground could sit on another side. I was grateful to spend time with a friend watching a movie put on by the parks system. We came early and were prepared with blankets but ended up having to rearrange everything multiple times before and during the movie because of individuals coming in and setting up chairs in front of us, therefore blocking the screens. I know that there were plenty of people around us with the same issues. I think having a split down the middle of the lawn would be an easy way to make this a non-issue. (I am not including folks who need adaptive seating, as theirs' should always be a primary concern and I assume there is a place in front for accessible spots already in place.) Thank you so much for taking the time to read through my report and please pass it along to another individual who may be a better resource. Have a great day! Kam

Case Date:

9/24/2018

The web page for Frank Southern Ice Arena (link below) has an outdated link in the green button labeled "Visit Calendar." The link opens last year's calendar; it should open the calendar for the current year. https://bloomington.in.gov/parks/facilities/frank-southern

Case Date:

9/8/2018

Are there any basketball leagues for the 14-17 yr old boys?? Kathi

Case Date:

8/6/2018

Hello, I love the new look and feel of your website, but I'm having trouble signing up for a fall Parks and Rec program. I got the brochure in the mail over the weekend, but any documentation for classes is either for summer or for fall 2017. When do you expect for this to be updated with fall 2018 information?

Case Date:

7/31/2018

Hello, My name is Jacob and I am a Recreation Supervisor with Lee’s Summit Parks and Recreation in Missouri. We are conducting a review of our current Inclement Weather Policies and are reaching out to various other departments around the country. We are looking for any information regarding the following: • Weather Policies regarding Extreme Heat and Lightning during outside events and activities. • Methods used to detect lightning (Weather Apps, Specific Equipment such as lightning detectors, Payed services) • If you have separate policies for different facilities. (i.e. Outdoor pools, Amphitheaters, Outdoor fields and Sports complexes) Any information that you could provide would be greatly appreciated. I can be reached at jacob.johnson@cityofls.net or 816-969-1544. Thank you,

Case Date:

6/25/2018

No date listed. https://bloomington.in.gov/recreation/programs/10205

Case Date:

6/22/2018

Just fyi, right rear brake light appears out on your branded semi-trailer.

Case Date:

6/9/2018

Hello, I made a mistake in registering my children for swim lessons. I registered for the classes under my name. (did not notice that I had to add their names to the account and choose them.) When I tried to register my 3 child for the same class as the other it wouldn't let me due to duplicate enrollment. It wasn't until after I submitted what I had that I realized what I did. Is it possible to get this straightened out and add my third child in for lessons? Also, I double clicked the submit button. Would this double charge my account?

Case Date:

5/12/2018

Follow up to Griffey comment. The woman working Saturday night was nice and had no issues though.

Case Date:

5/12/2018

Disappointing checkout experience at Griffey Lake boat rental Saturday evening (12th) with male worker. I was with a group of strangers I had never met before for a function. In other words we were independent paddlers who did not know each other's names, etc. before today but happened to paddle together to make new friends. Worker was very rude about not wanting to make us change independently and refused to do so despite us requesting it. He said he only gives ones to "people who need it." A person I was with asked, "People like us?" And he said no. He did not know our situation and rushed to judgment. There is likelihood we will never see each other again and yet he only gave a single large bill and told us to deal with it. He should have tried solutions like asking if anyone had credit, asked what change people had to try to figure something out, etc. but instead assumed we were college kids who could figure it out while his ones were saved for folks he felt deserved them more. Again, we paddled together but did not drive together and did not know each other prior to today. One of us isn't even from the country. We paid independently. He also admitted the problem with ones was known to him yesterday. So he should have found a solution if was a known problem earlier. Not end of the world but a bad way to end an experience and disappointing lack of care and customer service from a public servant being a public servant myself. Please have a talk about trying to better find solutions for customers and making them feel respected with this worker. Thank you. His assumption was not crazy but he was not open to correction. He did not ask us if we were ok with splitting change or even apologize to my recollection. Don't fire this worker of course, not that the City would, but he needs to improve.