Case Date:

6/16/2019

Thank you for putting down straw and grass seed in Park Ridge Park as well as putting out more playground fill!

Case Date:

6/16/2019

The bollard at the head of the Polly Grimshaw Trail has broken off its base. The bollard itself is next to the trail out of the way. At this point, there is no protection of the trail or the park from cars/trucks. It seems like at least the broken bollard should be removed from the site and ideally a new one put in place.

Case Date:

12/4/2019

Excess water seems to be coming out of my drains at the street, even days after it has rained. My water bill was high last month, and I thought it was for other reasons. Now I am worried that there is a leak.

Case Date:

8/1/2019

Case Date:

11/19/2018

Signs need thrown away at third and smith by hydrant. Following over, eye sore, and been there forever. Have prior reported. Just toss them! Thank you.

Case Date:

3/26/2019

Looked like the left turn bulb that faces west at 3rd and Smith was out last night. So turning from eastbound 3rd to n Smith

Case Date:

9/10/2019

Treacherous bike riding jn "bike lanes" along Smith Rd. from E 3rd street up to 10th St. There are large sticks, large pieces of trash, grates that could cause tires to cause an accident. Bike lanes are no where near wide enough. You cannot count the 'gutter' area as a bike lane as its unevenness can catch tires and cause wrecks. Also, there must be several inches for a biker to be able to move over when a car comes around him/her dangerously close. You are asking for serious injury and even deaths if bikes are knocked out of the lane into the path of oncoming cars from either direction. I'd like to challenge anyone to try to stay in those dangerous, narrow lanes day in and day out on the commutes to work. If it is the law to allow bikers 3 feet for safety, cars need to see the definite boundaries of that 3 feet. Too many cars have passed me where I could reach out easily and touch the cars. They also pass me dangerously close to returning to their lane as oncoming cars approach.

Case Date:

11/1/2018

Thank you for including staff on the announcement of this update. The interface is really clean and straight forward. I have included some of my suggestions and feedback from using the system below. I just tried out the newly revised uReport system search box with terms for the most common issues facing our neighborhoods - and things I hear all the time. I got zero results for the following terms: dog, cat, deer, tree, car, noise, loud, park, car, and neighbor. I got hits for trash, abandoned, and sidewalk. I regularly direct neighbors to use the uReport system - but I'm not sure I would if they are not able to search for what they need. I would need to tell them to go to uReport and then click on Hazards, then Animal Control, etc. That seems like they are back at the will of our internal categorization. So why not go directly to the Animal Control? Is there a way to add more search term tags to the major categories included? It was really discouraging as a searcher to have 0 results for something as common as dog or tree or noise - all very common issues in neighborhoods and dealt with by official depts or programs of the City. I ended up clicking around in several of the designated circles to attempt to find how those issues would be categorized by this system - with only some success. I don't think my neighbors would spend time on the doing that. Keywords would help a lot. I thought the original uReport had that feature. I would also suggest that once the category is located, that the first thing you request is the issue or complaint, and not the contact info - especially since that is optional. Landing on that page did not feel like I had found what I was looking for - a way to voice my concern. I had two more clicks before I felt assured that I was in the right place. The system also did not correctly indicate my location - and that was another 30 seconds of trying to orient myself on the map and click and drag the indicator to my address. Could you reverse that intake process? Photo and issue first, then location, then optional contact info? Seems more intuitive to me as the submitter. I was not able to override the map to type in my location without clicking the X on the location bar. And when I did that, both the map and the "Next" button disappeared, leaving me in limbo. The only way back was to click the compass icon and start the search for my location again. Maybe some short instructional language at the top of each page would help guide folks through the intake process. Also including a "back" button near the "next" button would help. I didn't associate the arrow icon at the top with my progression at the bottom. I assumed it would go back to the categories and lose what I had input so far. I was trapped into what I had input so far once I got to the 3rd screen. No way to refine my submission without starting over completely.

Case Date:

11/30/2018

Hello - Park Ridge neighborhood. Please tell me the range of dates for the leaf pick up? I talked to the crew when they came through and they told me our trees were not dropped enough for the scheduled collection and they would return in the near future. I would like to inform my neighbors so they are prepared please. I will get the word out! - thanks again for your excellent work - Steve Akers Park Ridge Neighborhood Association

Case Date:

7/17/2019

The trail to Park Ridge Park is over grown to the point where bikes and peds can not pass each other without using the grass verge. Dangerous especially at evening