Case Date:

11/1/2018

Thank you for including staff on the announcement of this update. The interface is really clean and straight forward. I have included some of my suggestions and feedback from using the system below. I just tried out the newly revised uReport system search box with terms for the most common issues facing our neighborhoods - and things I hear all the time. I got zero results for the following terms: dog, cat, deer, tree, car, noise, loud, park, car, and neighbor. I got hits for trash, abandoned, and sidewalk. I regularly direct neighbors to use the uReport system - but I'm not sure I would if they are not able to search for what they need. I would need to tell them to go to uReport and then click on Hazards, then Animal Control, etc. That seems like they are back at the will of our internal categorization. So why not go directly to the Animal Control? Is there a way to add more search term tags to the major categories included? It was really discouraging as a searcher to have 0 results for something as common as dog or tree or noise - all very common issues in neighborhoods and dealt with by official depts or programs of the City. I ended up clicking around in several of the designated circles to attempt to find how those issues would be categorized by this system - with only some success. I don't think my neighbors would spend time on the doing that. Keywords would help a lot. I thought the original uReport had that feature. I would also suggest that once the category is located, that the first thing you request is the issue or complaint, and not the contact info - especially since that is optional. Landing on that page did not feel like I had found what I was looking for - a way to voice my concern. I had two more clicks before I felt assured that I was in the right place. The system also did not correctly indicate my location - and that was another 30 seconds of trying to orient myself on the map and click and drag the indicator to my address. Could you reverse that intake process? Photo and issue first, then location, then optional contact info? Seems more intuitive to me as the submitter. I was not able to override the map to type in my location without clicking the X on the location bar. And when I did that, both the map and the "Next" button disappeared, leaving me in limbo. The only way back was to click the compass icon and start the search for my location again. Maybe some short instructional language at the top of each page would help guide folks through the intake process. Also including a "back" button near the "next" button would help. I didn't associate the arrow icon at the top with my progression at the bottom. I assumed it would go back to the categories and lose what I had input so far. I was trapped into what I had input so far once I got to the 3rd screen. No way to refine my submission without starting over completely.

Case Date:

11/1/2018

Concerned about the abandoned house at 2854 Blue Ridge Drive. Yard has gone unmoved for months, and there has been no visible activity there for some time. Many neighbors have noticed.

Case Date:

11/1/2018

There are many cars parked on the street in front of this house. Some park on both sides of street (going wrong way) which hardly leaves enough room for a car to get through. An emergency vehicle could not. They have a long driveway and parking at back but there are always at least 3 cars parked on street. One is a white pickup truck. House next to it (502 Clover Terr) also park on street which is right on curve where you turn in to Clover Terrace from Cascades Ave. They also have a driveway.

Case Date:

11/1/2018

Lost wallet with social card and money at grocery store. Reporting it stolen so that if anyone uses anything required with credit in my name.

Case Date:

11/1/2018

There are 2 fairly large potholes at the intersection of W Baywood Drive and S Rogers road. It would be great if these could be repaired before winter so they don't get worse.

Case Date:

11/1/2018

When will this double turn lane onto 37 be open. It backs up the left lane back past Hardee’s during high volume traffic. The turn lane should be timed longer on the 3rd and 37 exit so traffic can flow better

Case Date:

11/1/2018

I signed up for billing and paid all my past bills over the phone, but I was told that I would be sent a login number for the portal. I haven't received this login, and therefore have been unable to pay my utility.

Case Date:

11/1/2018

I'm not sure how to report this anonymously online so forgive me if this isn't the right place to do so. Robert Scanlon Jr. located at 1480 N Arlington Dr. Apt 702, Bloomington, IN 47404 is in possession of marijuana. He smokes it on a daily basis. He has two small children who stay with him sometimes. I'm concerned for their safety. Robert purchases the marijuana from two co-workers Casey Daemon and her wife Tienisha Daemon. All three work at Cook Group Inc, 6300 N Matthews Dr, Ellettsville, IN 47429 Thank you for your time.

Case Date:

11/1/2018

This place is filthy! There is shit everywhere and they even have little kids playing around in trash. There car plates expired in May. WTF Bloomington? Why aren't they being forced to clean up their shithole? Why isn't someone checking on the wellbeing of their children? Why are they still driving with long expired temp tags? FFS do something

Case Date:

11/1/2018

Long expired temp tags