Case Date:

9/25/2020

An 8 by 2 ft. Section of S. Highland on the west side of the steeet next to the storm drain section (near my house at 926 S. Highland) has buckled and crumbled into various sizes of asphalt chunks. If we have a sustained and severe downpour of rain, the water running down the street will carry the chunks into and block the storm drain under my front drive (on city property) and cause flooding. I am 81 and am unable to clear the street myself. May I ask you to inspect the area and possibly remove the debris? Thank you.

Case Date:

10/8/2020

I have water leaking continually behind my house from a larger Teal colored pipe. After checking the meter its running up, but I am not using any water inside the house. Can someone come take a look at it?

Case Date:

6/19/2024

No water -- faucets do not work, toilets will not flush

Case Date:

2/22/2021

School bus stop is blocked by Mountain of snow and water

Case Date:

3/21/2024

Can the south side of Fields Drive/South Fenbrook Lane be cleared of the natural debris in the road’s gutter? This debris continues in the road gutter all the way eastward to South Smith Road. This area was bush-hogged by the City earlier this month, leaving leaves, twigs, dirt and cut branches in the gutter. During a recent heavy rain this caused drainage problems as water runoff toward the storm sewer drain was blocked. Thank you.

Case Date:

5/5/2023

Black water or gray water is bubbling up from the pavement right above Basswood Drive at the above address, it's pouring into the stormwater drain

Case Date:

6/25/2021

Report revised from 6/22 Illegal Dumping in Drainage Easement and Common Conservation areas in Gentry South- Course construction sand (over 100 square feet and up to 10" deep) plus tree brush and other mulched woody material, large insect ridden sawed cut logs (including 47" logs), small rock and trash items have been dumped into the drainage easement area behind my house (nearest the back property line). The area that serves to hold flood water is being filled in, invasives are taking hold where the sand is, and the large debris is damaging trees. I know the area was free from this for at least 6 years prior, even during record water flow. The first occurrence was in early April 2020 and happened again the next year during early April 2021. These dumps are sudden. It was free of more sand at the end of March. Then, a week later there was suddenly a large dump of sand again. I was quoted $4,000 to remove the first dump of sand. The first sand dump is not easily seen from Google maps. Additionally, someone has dumped what looks like yard mulch/waste twice in this neighborhood’s Common Area/Conservation Easement. I have some idea regarding how this is happening but will not put this information on a public report.

Case Date:

12/15/2020

Tree limbs and overgrowth are growing into the public utility lines, along High Street. The sidewalk is unsafe, has not been cleaned, is covered in debris, yard waste, and mud. The excessive water drainage from the house, has caused a pothole in the public street (High Street), with a blacktop patch, that is unsafe, and collects water and debris. Not even level with the roadway.

Case Date:

10/1/2021

water pressure is almost non-existent and barely runs when sinks are turned on. shower does not have any water at all when turned on.

Case Date:

9/9/2022

We all are aware of the taste and smell issue with the water right now. I work at the hospital and many of my patients refuse to drink it because it tastes so bad, as do I. The smell in the shower or when pouring water to boil is so bad. My big issue is that my dog has become very ill with bleeding upon urination, vomiting, and severe diarrhea. When I took her to the vet there were 3 others in the waiting room with dogs with the same issue. I know we have been told that the water is safe to drink but I'm not sure this is a coincidence. I worry that there have not been enough testing done on the safety of the algae in the water on pets. I will be giving mine only bottled water and hope she survives this illness but really want this issue resolved.