Case Date:

2/19/2024

I regret having to reach out to you regarding this bus #1372.  I boarded this bus on the East route of Route 3 this morning at approximately 7:22 AM on February 19, 2024.  I was informed by Mike Clark of Bloomington Transportation who is the operating manager, that the heater was working on that previous checked bus. Yet the heater is either not on, broken or the driver does not knbow how or desire to turn on the heater for the passenger. Furhter more, she informed me that the door heater was on, but that they do not work on some of the buses, as was the case on this bus this morning. There is no need to make passengers suffer like this.  The bus was NOT cold because of opening & closing the doors as MIke Clark previously suggested when I wrote to him regarding this bus.  The heat was simply not coming out of the overhead vents, there was only cold at the vents & the poles for holding onto were cold as well, indicating it had not been on for some time.  The dispatch operator's boss informed me begrudgingly that the bus was in fact bus #1372.  Since the dispatch operator could not be bothered to assist the driver in operating the heater that was alleged to be operating properly according to Mike Clark, I am forced to issue this complaint to the you the City of Bloomington government for heat on the buses in the Winter to be turned on & operating properly for the buses that do not have a heating system functioning or for the bus drivers who feel that we do not need the heat in the Winter. Sincerely, Timothy MacKLenzie

Case Date:

2/23/2024

the uReport website is not submitting my reports. After I hit the submit button, the webpage moves onto step 4 and says "processing your service request" and this step never completes. I don't get an email saying my report was submitting, and my reports don't show up in the online record of submitted reports.

Case Date:

2/25/2024

4-5 homeless camps on B-line

Case Date:

2/26/2024

uReport won't submit any ticket I submit that has a photo attached. It stays on Step 4 indefinitely, saying that it is submitting my ticket but never fully submitting it. When I remove the attached photo and resubmit, the uReport immediately submits and I get an email confirming the ticket was submitted.

Case Date:

2/12/2024

Strong smell coming from factory on Hillside

Case Date:

3/6/2024

The water runoff from Sare Road travels down McCartney Lane to end in a very small drain that is not large enough to facilitate proper drainage. This photo was from yesterday‘s mild rain. At times the water is much deeper and standing longer because the drain is clogged. A larger drain needs to be installed or possibly an additional drain as well, further up the road. This may be leading to erosion of soil and possibly foundation issues and needs to be addressed soon. We are also due to have our road paved this year so the drainage would need to be fixed prior to that. Please advise.

Case Date:

3/18/2024

There is a homeless camp behind our subdivision, Shady Acres at 708 S.Cory Lane. They have been walking through here to access the main roads. This is a small subdivision with probably 60% widow and/or single elderly women. We are requesting help in getting this camp removed. Thank you. Susan Scales 812.219.5738

Case Date:

3/23/2024

On the corner of Covenanter and high on the right as you’re heading south on high there’s a dangerous drop off into a rocky drainage area that needs to have a guardrail or some type of protection. The road lists in the direction of the drop off and at some point fire and rescue is going to have to fish a car out of the drop off. Not sure how this was allowed to be built without a guardrail. It may be the biggest pothole in the city.

Case Date:

3/26/2024

North Rosewood drive 4104 the streep lamp post lamp needs replacing

Case Date:

3/27/2024

Large electronic billboard eyesore still in place at kinser pike. Will this finally come down soon? It’s so bright and distracting to drivers and it can be seen at night as a bother from adjacent neighborhoods and properties (apartments and hotels). Is this going forward to get removed?