Case Date:

6/8/2023

Dear Bloomington Utilities, I am writing to bring your attention to an urgent matter regarding an unusually high water bill that I have received. My name is Kumar Vinayak, and I am a resident at 3220 E John Hinkle Pl, Apt D, Bloomington, IN, 47408. I hope that you can assist me in resolving this issue promptly. Upon reviewing my recent bills, I have noticed a significant discrepancy in the water consumption. In the month of April, the recorded consumption was approximately 30 gallons, while in May, it unexpectedly increased to 35 gallons. These figures are undoubtedly incorrect, as such a volume of water cannot be reasonably consumed by a single individual. To address this concern, we immediately contacted our leasing office, as we suspected a possible emergency situation or water leakage within our house. They promptly responded by inspecting the property thoroughly but found no signs of any leaks or abnormal water usage. This observation leads us to believe that the issue may lie with the meter or its readings, as it seems to be continuously running even when the house is unoccupied. Given our status as students, it is financially burdensome for us to pay the exorbitant amount of approximately $1000 for water alone. This kind of billing discrepancy is highly abnormal, as it greatly surpasses our electricity bill, which amounts to approximately $100 per month. I kindly request your immediate attention to this matter and urge you to investigate the issue thoroughly. I have attached a copy of the bill for your reference. I believe it is essential to rectify this situation as soon as possible to avoid any further financial strain on our part. I appreciate your understanding and assistance in resolving this matter swiftly. Please keep me informed of any progress made in investigating and rectifying the issue. I can be reached at the email address provided in this communication or my flatmate's contact number,+1 (812) 360-0848(as I am outside Bloomington). Thank you for your prompt attention to this matter. Yours sincerely, Kumar Vinayak

Case Date:

9/15/2022

Despite never receiving any specific notice about the termination of the aqua pay system for my utility account, I was removed from the aqua pay program and thus 2 subsequent bills went unpaid, and our water was shut off for delinquency. I then had to pay $45 each for a water shutoff and turn on fee. I do not believe that it is my responsibility to foot this fee when I was under the impression that my autopay would be the method with which my bill would be paid off. In addition, the water was shut off at my house after 4:15 PM, meaning there was no way for me to contact the utilities office and request my water to be turned back on same day if I were to have paid off the balance immediately.

Case Date:

3/14/2023

Little to no water pressure at Southcrest Estates. Can't use water for dishes, showers, or laundry. Southcrest office has been notified since the beginning of February, and nothing has been fixed.

Case Date:

3/11/2020

I need to know what wooded areas are county owned that me and my fiance can set up a tent and live in there we don't want to get in trouble or post on private property thanks

Case Date:

6/16/2020

Broken weblinks (hospital redevelopment site) This is the web address: https://bloomington.in.gov/departments/office-of-the-mayor/projects/hospital The broken links are under "Plans and Documents" The Urban Land Institute report is there; the other three are not. Thanks.

Case Date:

1/19/2021

This morning (1/19/21) our water heater broke and we had to have an emergency water shut off. Our water heater was fixed by 10am and I called to have our water turned back on. I was PROMISED that a technician would be by before 6pm to turn our water back on. No one arrived so I called the office and received a very rude response when I called to check if someone was still coming. I was told we would just have to be serviced the next day, even though I was told I would be serviced on the 19th and never was. This is a true inconvenience and we received an incredibly rude response.

Case Date:

4/11/2021

Hey there, Do you want some help removing this bad review from Jenni E on Frank Southern Center/Ice Arena’s Yelp Page? By reading this review I can tell that this isn’t your fault. The reason I’m reaching out is because my company, ReviewVio, can help remove this review and others permanently from your Yelp Business page. Here’s the review I mentioned: My family went to go ice skating here. The ice was really rough; and hard for amateur skaters; and most of us were first-time ice skaters. When they want you to get off the ice; they blare the loudest horn. It's the hockey goal horn; but it is completely unexpected. It startled the crap out of us; and two of us fell down; and our youngest sister fell forward and dislocated her knee; so the last thing we did in the night was help her out of the facility. How about; I don't know; turning off the music when you want people to leave? Or just telling us! Or anything that doesn't scare people and cause injuries. It was a shitty way to end the night; and if you want people to get off the ice do so without risking a lawsuit. Will probably not ice skate again; anywhere. Here’s a link to the negative reviews: https://www.yelp.com/biz/frank-southern-center-ice-arena-bloomington?sort_by=rating_asc We work on Google and Facebook too. Our prices start at $97 per month and we help over 1,000 small businesses across the US and Canada. Do you have some time to chat today or tomorrow? Here’s a link to my calendar and more information: https://reviewvio.com/contact-form/ Remember, a single negative review can drive away 22% of customers and three negative reviews can drive away a whopping 59% (Forbes). Sincerely, Alexander Brown | Reviewvio Office (949) 979-5490 abrown@reviewvionow.com 9891 Irvine Center Drive, Suite #200, Irvine, CA 92618

Case Date:

5/10/2021

I've been trying to email griffy.boathouse@bloomington.in.gov to do boat rentals but every time I send an email it gets bounced back with the message. "We're writing to let you know that the group you tried to contact (griffy.boathouse) may not exist, or you may not have permission to post messages to the group. A few more details on why you weren't able to post:" I got the email from this page https://bloomington.in.gov/parks/parks/griffy-lake/boathouse

Case Date:

6/30/2021

I understand hands being tied with the homeless population but I find it very unnerving and scary that the tent campers next to transit are standing at the fence of the parking lot and peeing while the employees of transit are present and across the street where there is a park which could have children present…..I’m so upset that this is allowed to continue and I can’t walk into the office without being exposed to some random man

Case Date:

11/16/2021

The city uses facebook to announce news that it does not post on its website e.g. letter of intent with Meridian. I don't have a facebook account. Why is the city of Bloomington (indirectly) subsidizing and promoting Facebook by putting information on Facebook that it does not provide on it public website.