Case Date:

11/14/2023

Two most recent bills have charged us for using 4,000-5,000 gallons of water, and therefore charging roughly $100. The bill for September was $106.42 and the bill for October was $93.15. This is for a two-person house that uses the same, if not less, of an average amount of water per month. I called customer service after the first bill, but the lady I spoke with was not very helpful and recommended we wait until our next bill. According to her sources, any leakage or problem that resulted in such a high bill seemingly "fixed itself" and she did not provide any other alternatives. Come to find out that the next bill is just as high and we have no choice but to pay (again) with no resolutions. Apparently, Bloomington Utilities does not provide any services to check for any leaks or problems.

Case Date:

12/6/2023

I received a water bill with 19000 gallons of use and wastewater. That seems very high. I'm hoping the utility can let me know if there is an issue going on with my water meter.

Case Date:

3/6/2020

My water was brown when I came home from work yesterday afternoon. Was a water main flushed in the area? I live in Fritz Terrace.

Case Date:

3/9/2020

Water is brown

Case Date:

6/8/2020

I've got a trickle of water running into my back yard. It seems to be coming from the SW corner of our lot. I wonder if there is another problem with the water main back there. It seems to be coming from underground. Given the amount of rain that we've had over the past several days, this shouldn't be happening.

Case Date:

7/7/2020

Having visited the county government offices at the showers building recently I am shocked at the water quality. I had taken a drink from a water fountain and it was so bad. There is a bad chemical taste and it even smells weird. I hope this isn't what we expect the county workers to be drinking because I fear they could get sick from drinking it. I was just a visitor to the busing that took a drink from the water fountain. I couldn't imagine working in a building that has unsafe drinking water.

Case Date:

8/13/2020

Lack of hot water

Case Date:

5/17/2021

Low water pressure

Case Date:

9/10/2021

There was a water main break near Banneker earlier this week. Our water pressure has returned but even after running water periodically over the last couple days it remains very cloudy.

Case Date:

9/15/2021

Our water tastes and smells like mold.