Case Date:

10/2/2020

I live in a condo area. Each unit has its own water meter and there is a master meter for the whole community. We are not billed according to the actual consumption but to the footage of each unit. Since it is caculated in this way, I have to pay 70 to 80 dollars a month and there are just two people in my household. I used to live in a unit where the monthly bill was $30 to $40 and it was paid to Bloomington Utilities. Now the water bill is quite unaffordable for a low-income family like mine. I just don't understand why we can't be billed individually based on our usage since we have separate meters. That would be a fair practice for every unit here.

Case Date:

7/14/2020

Huge pothole measuring about 2 feet across and 4 or more inches deep has been steadily growing on our street since early March. Other potholes are following. Please fill.

Case Date:

5/27/2020

major chuckholes, one really deep

Case Date:

8/10/2020

Pothole on the north west corner of 2nd & Jordan is pretty good sized now. Needs some help!

Case Date:

8/30/2020

The fire hydrant on the northwest corner of 2nd & Jordan intersection has an impressive lean to it right now. I don't think we have hit 45 degrees, but it is not standing up straight. The bottom had some pieces that looked like they were broken. Someone might want to check this out. It almost looks like a car or truck ran into it the way it is leaning right now.

Case Date:

9/1/2020

The street light at the corner of Kirkwood & Jackson--south east corner--is out.

Case Date:

9/15/2020

Ever since the new meter was installed, my bill has been around $27 higher. I have called Customer Service every month or more. The only advice they had was toilet leakage and sent me blue stuff to check for leaks. I did this and found no leaks. I am unable to find any leaks in my home so I think the meter is the problem. Customer service won't even talk to me anymore which is very poor and rude service. If they can't help, they should pass you to someone else instead of ignoring you. I would appreciate some help from your end as I don't know anything else to do. Your bill shows me using twice the water the old meter said. 4000 gallons and I live alone. There is no way I use that much. Something is wrong somewhere and if I can't find the problem, it's your job.

Case Date:

7/14/2020

I was a bit disappointed with the dangerous traffic situation I had to navigate on Monday morning due to the City of Bloomington's careless job site. Grimes is being resurfaced it looks like. I was heading north on Dunn and came to the intersection with Grimes. There was no sign to indicate the road was closed. I could not go straight on Dunn across Grimes because a City dump truck and other vehicles had the road entirely blocked. I could not see traffic to the west on Grimes because a City street sweeper was parked right at the intersection blocking the view (and there was another piece of equipment behind it). I could just barely see the intersection at Grimes & Henderson to try to guess if traffic was coming from my east. The City had a big machine parked just east of Dunn on Grimes that had a dump truck backed up to it for tearing up the road surface. I made a decision to go for it, and turned out onto the wrong lane of traffic to go around the construction. There were 5 city employees in bright colors standing on the sidewalk chatting, just watching this traffic hazard. Other people were driving through trying to navigate the broken up road and the blocked streets, intersections, and egress without any assistance from the City employees on the job. This is dangerous. Just close the road! Or put some people in charge of directing traffic so we know when it is safe to proceed and not risk hitting another citizen or getting run over by the various machinery moving about. This was pretty ridiculous even by Bloomington standards (which, are actually quite low it turns out!).

Case Date:

5/30/2020

Street Light is off. Appears to be starting, but never lights at night.

Case Date:

7/28/2021

Smith Rd often has folks speeding between E Third and Moore's Pike. There are no stop signs and no traffic monitoring... and too many folks just whiz along. It can be dangerous checking the mailbox or crossing the road and animals crossing the road are in peril. Need traffic monitoring and better placement of speed limit signage (the sign near the Lutheran Church is not nicely visible/not effectively placed....and it is the only one). The intersection at Smith and 3rd is horrendous. It is very difficult making a left from Smith to E 3rd and cars behind grow impatient. Thank you.