Case Date:

3/26/2012

Yard waste including TRASH, broken furniture, etc.

Case Date:

3/26/2012

Yard waste inluding TRASH, and broken furniture.

Case Date:

3/24/2015

Case Date:

5/23/2016

Upon talking, we realized there were two similar, but not identical issues, so we created a new ticket for the related issue.

Case Date:

11/23/1999

Leak in meter pit on the city side.

Case Date:

6/10/2003

hydrant hit water spraying

Case Date:

9/17/2013

Meter Reader reported a possible leak behind 1015 W Cottage Grove. House looks abandoned.

Case Date:

8/5/2003

Customer was very upset that his water usage has increased so dramatically. I explained the usage period, insp. results, etc. He was insistent that the changing of the meter had damaged his toilet (by allowing air to get into the lines). He stated that he planned to contact his atty. I referred him to Risk Mgmt. He did not wish to listen to any explanation regarding his usage. I printed out his account history and meter readings for him. I also contacted Ed S. regarding this matter.

Case Date:

5/14/2003

Received large bill from 3-4 years ago that tenants did not pay. Does not feel she should have to pay when account should have automatically been switched to her name when tenants moved. Should have been notified previously.

Case Date:

3/12/2003

Mr. Williams owns property at 611 N. Monroe that was occupied by Sally L. Vest. There was a large bill due when Ms. Vest moved. Mr. Williams is disputing the fact that he was not notified by CBU about the large bill. He did receive letter re. a lien being recorded on the property.