Case Date:

6/17/2024

Bus stop on N Illinois St across from Illinois Court in Crestmont badly needs no parking signs and painted curbs that indicate the length of the bus. People in wheelchairs cannot access the lift, and people are having to walk out into the road to catch the bus. It's on a hill and the parked vehicles effect visibility of oncoming bus, and you can't see any cars coming that might be in front of the bus. Oncoming traffic has to come to a complete stop, now, because the bus has trouble squeezing through. Sometimes, the bus has to just sit and wait. There's a concrete slab that connects the sidewalk with the road the bus driver can no longer lower the wheelchair lift onto because of the cars. The units there were empty, but now they are being rented, and the no parking sign that used to be there is gone. We need a painted curb the length of a bus, and clear markings. We also need parking enforcement to actually do their job when we call, but there's no sign there telling people not to park. The people who park there are mean and told me I should walk to work (and called me fat and lazy,) instead of taking public transportation when I have surgery coming up. I can’t even have a reasonable conversation with them, so I'm turning to you. Thank you.

Case Date:

7/1/2024

The #2 south route is apparently having a detour related to storm damage, running on Coolidge instead of Graham. You need to inform riders of these changes. That's what the app and website are for. Or better yet- post a sign at the affected stops. I understand it is extra work for you but how are riders supposed to know about these things if they are not posted anywhere?

Case Date:

10/1/2024

As required in compliance with the Americans with Disabilities Act, a personal care attendant (PCA) does not pay a fare when accompanying a BT Access customer on a paratransit ride. However, Bloomington Transit reportedly requires that the PCA must pay a fare when accompanying a BT Access customer on a fixed-route bus. This fare policy creates unfortunate accessibility and financial burdens for BT Access customers. Bloomington Transit should revise this policy to go beyond the minimum and allow PCAs to ride for free on fixed route buses. Under Department of Transportation (DOT) Americans with Disabilities Act (ADA) regulations at 49 C.F.R. Section 37.131(c)(3), a personal care attendant (PCA) may not be charged a fare for complementary paratransit service. PCAs may be charged a fare on fixed route. While some transit systems go beyond the minimum requirements of the ADA and allow PCAs to ride for free, there is no requirement that they do so.