Case Date:

9/7/2022

We are contacting you with hopes of getting some advice regarding the storm water stream that runs along E Vernon Ave in Matlock Heights neighborhood. There is a storm/ rain water stream( path) that runs under N Dunn Rd , goes west on E Vernon Ave and under Fritz Dr and eventually goes into a larger creek. Over the past few years this pathway has been deteriorating with some of the road erosion happening right before the water goes into the culvert under our driveway. The previous owner of our property added some rocks and blocks but it does not solve the road erosion problem. We are needing guidance and help since we do not know how to address the erosion and also the public road. We have addressed this issue on March 14th and this is the response we have received almost a month later on April 6th From: Katherine Zaiger <katherine.zaiger@bloomington.in.gov> Sent: Wednesday, April 6, 2022 5:01:13 PM To: Mihaela Lee <mihaelalee@hotmail.com> Subject: Re: [stormwater] 410 E Vernon Ave Mihaela, Thank you for checking in on this. We did have our crew go out and assess. They determined that they do need to do some trenching in this ditch to improve the issue. We have added it to our work order list and will get to it as soon as we are able. Thank you, Katherine On Mon, Apr 4, 2022 at 2:24 PM Mihaela Lee <mihaelalee@hotmail.com> wrote: Hello, I am writing back to follow up on the storm water issues we are having in front of our property. The crew came and assessed the situation on 03/14 but we have not heard anything else since then. I did not know if there is anything else we need to do. Thank you, Mihaela

Case Date:

1/19/2023

During the rain event on Wednesday evening (Jan 18), I notice significant water standing at the NE corner of 3rd and College. Several cars, including mine, moved into the center lane (west bound) on 3rd, to ensure that the rising water would not come into contact with the car. Can the drain at that NE corner/intersection be checked/cleared? This is the second time I have experienced this at that intersection, this year.

Case Date:

3/19/2024

A few minutes ago, a white dump truck without City emblems stopped in front of my house. Two men got out and shoveled the leaves from the drain in front of my house and across the street into the drains. I thought we weren’t supposed to put leaves in the drain. The drain in front of my house is my adopt-a-drain, so it didn't have many leaves but the one across the street had more.

Case Date:

11/21/2021

Our toilet will not flush and neither will the neighbor's. We have both had the drainage pipe reamed out to the street and the problem is still there. We think the blockage is across the street by the stream. Please unclog this for us.

Case Date:

1/4/2023

I noticed a large pothold in the middle of the street on this block this morning. I don't think it was there last night, and it was dangerously large!

Case Date:

1/9/2023

700 block of E first Street, just before the intersection with Park: a sunken manhole cover

Case Date:

11/22/2023

We had a sewer blockage today. The plumber sent a camera through the sewer pipe and discovered that the fiber optic crew had pierced our sewer line, causing the back up.

Case Date:

6/8/2024

The main sewage line north of my home is backing up (again). This is a recurring issue. The water/sewage level at the access hole has reached the level of the basement, and the basement toilet has started to back up. Please clean out the blockage in the main sewage. I am aware that you had crews there earlier this year to cut back roots, but something is blocking this sewage line now.

Case Date:

6/24/2024

We have had water backup every time it rains this spring. This has not been an issue in past years. We have had our main line cleared multiple times and scoped to ensure there are no issues with the line, but continue to get water coming through our flood drain in the basement every time it rains. Please can you sent someone to inspect the main city line on the 8600 block of Clinton Ave S to clear any blockage on your line? We are frustrated with the water backup.

Case Date:

8/8/2022

8" water valve cover popped off at Hillside & Dorchester. Eastbound lane of Hillside. Cover at base of stopsign/streetsign SE corner of intersection. This is the 3rd time I've reported this in just over a week (1st 2x's by phone). Why don't you replace with a cover that can be LOCKED DOWN to keep it in place?