- Case Date:
- 11/11/2013
Hello,
My name is Josh Wolf and I'm the Children's Services Manager at the public library. We're trying to improve our patron feedback system and I was hoping to speak to the administrator of your uReport system. Is there someone there I can talk to? We're very interested in utilizing something similar.
Thanks!
Josh Wolf
Children's Services Manager
Monroe County Public Library
812.349.3100 (phone)
812.349.3101 (fax)
jwolf@mcpl.info
- Case Date:
- 10/30/2021
Why do ureport complaints sometimes disappear? For example, 178022 and 178023 were put in yesterday but they are now unviewable. How can the public know what their statuses are? It cannot be due to content of the reports because a simple search in ureport for "occupancy" yields other reports, albeit the most recent is 7 years old now.
- Case Date:
- 4/2/2024
I've sent a few uReports about the service not working on my iPhone 14 (the request never fully processes - I never get the "thank you - here's your ticket number". So, I've taken to submitting uReports from my laptop (MacBook Pro, Catalina OS, version 10.15.7, using Chrome Browser) and found additional usability issues. For example, when I click on "find me" within a uReport request, the resulting map takes up the rest of the screen, and will not allow me to scroll down to the "general information" section or to submit the request! To do so, I had to minimize the View Zoom. This is true in both Chrome and Safari. I know there are plans to replace uReport. I'm definitely interested in being part of a resident testing group whenever there is a new system and/or upgrades to this one.
Parking Meters and Citations
- Case Date:
- 3/23/2022
The amount issued for parking tickets is absolutely ridiculous and while waiting for my pay check to come in in order to pay it, it doubled in less than a month.
- Case Date:
- 6/10/2024
Why am I not able to send a Ureport by cellphone, or is it that it will not go through on a weekend? Today I filed Ureport 188867 on my computer. But yesterday I tried 4 times to send it by cellphone, and it would not go through. And I have had this problem before while trying to file reports while I am in the park.
Potholes, Other Street Repair
1228 W 10th ST
- Case Date:
- 1/30/2024
Deep pothole near 601 N Summitt St created by gigabitnow installers. NOTE: I tried submitting this from my iPhone 14 Pro and the request never fully resolved. I'm happy to show someone what is going on to be able to submit uReports from my phone.
Sidewalk Requests
City Water Tank, Bloomington, IN 47408, USA
- Case Date:
- 2/2/2024
FYI: I've tried submitting this several times using Safari on both macOS and iOS and I fails every time I include a photo, so I'm leaving it out for now but can provide it later if desired. (I think your webform doesn't know how to handle heic images.)
In any case, I reported this issue to INDOT, but at first they said I should report it to IU. So I did. Then later they said I should report it to the city. So I am. This is an open/unpaved section of the multi-use path. It's been in this state for months and is getting worse. Can this be repaired?
Water Utility Billing Problems
- Case Date:
- 6/2/2023
Hi
I apologize if this is not the correct place for this request, but I have been trying to pay my bill online and it keeps locking me out of the account. I have tried resetting my password and that isn't working either.
Thank you.
Website & Web Services Feedback
- Case Date:
- 5/17/2018
road stripeing rampcreek rd. needs to be striped hasn't been done in 20 plus yrs.its dangerous at night .safety hazards especially with all the pot holes needing to be filled.i called ben ayers but his voice mail is always full.just recently allthe rds connecting to rampcreek were striped .why not ours ? help us out down here please !thanks
Website & Web Services Feedback
- Case Date:
- 5/27/2018
I can no longer access the Elm Heights historic walking tour. I found other brochures. Below is the url for the Prospect Hill tour. Would you please send me the pdf and/or post it on the website?
https://bloomington.in.gov/sites/default/files/2017-05/prospect_hill_brochure.pdf