Case Date:

4/19/2024

To whom it may concern, The following describes multiple code violations from Chandler Automotive that I noticed/experienced during the process of retrieving my towed car from their site. I have video/audio evidence of the violations, and I would prefer if someone reached out to me so I can submit these as proof. It will only allow me to upload images through this submission form. Thank you: BMC 4.32.140(b): Called the number at around 5:30pm to ask to retrieve car, employee stated that she will not be able to get my car until about 9:30/10pm. This is in violation of part 1 of section B, as well as violation of part 2 of section B, since this was well outside the sixty minutes. I recorded the phone call where the employee told me 10pm. Please reach out if you would like this evidence. BMC 4.32.140(f): The invoice, see attached, is not itemized correctly pursuant to the requirements of I.C. 24-14-5-1. The invoice is missing/incorrectly accounted for the following: - I.C. 24-14-5-1(4)(D) - No VIN number. - I.C. 24-14-5-1(4)(C) - No year. - I.C. 24-14-5-1(5) - License plate # is incorrect. - I.C. 24-14-5-1(C) - No explanation is given for the additional charges incurred, which is required here. BMC 4.32.130(a)(2) - The company attempted to charge me $185 for the tow. One $25 charge being a go jack fee, and the other being a dollies fee. Since a go jack fee is a special fee, the total for those should not be $50 according to the code, but a maximum of $25. They corrected this upon me providing them a copy of the code. However, I have audio recording of them attempting to charge me that amount, and being unable to explain these additional charges. BMC 4.32.120(a) - As stated above, the towing company failed to comply with applicable state law in the invoice. BMC 4.32.120(e) - The vehicle was not able to be claimed upon calling at 5:30pm on 4/18/2024. Please reach out for a copy of the evidence as I am not able to upload it here. These laws were created by the legislature with the intention to be construed strictly due to the stated purpose of this chapter being to protect the public from unconscionable practices (BMC 4.32.010). Please reach out to me if you have any additional questions. I plan on following up in fourteen (14) days if I have not heard back from the city on this matter by that time. Thank you for taking the time to read this complaint, and I appreciate your enforcement of the laws of our wonderful city. Respectfully, Matt Shelton

Case Date:

4/3/2024

A tenant of this building reported there is a transient in one of the restrooms on the 6th floor. Caller said he thinks the person is smoking.

Case Date:

7/2/2018

2 hour parking and handicap parking blocked in north showers lot as well as handicap ramp. No city signs saying that parking and ramp would be unavailable. The ramp is completely blocked by a machine that is not in use. Workers reply was "Oh well"

Case Date:

7/6/2018

My boyfriend and I went downtown to visit the vape shop and eat Tacobell. He has an artificial leg and is unable to walk long distances. There was no street parking available, so we parked at Taco Bell and just walked to the vape shop. After all we planned on eating dinner there and it wasn't a long trip for his leg. Less than 20 minutes later as we are walking back to taco bell and we notice our car being towed. The car was still in the lot when we stopped the driver. He charged us $85 cash and would have charged $220 if we could only pay by card because he would have had to take it all the way to the tow yard. All of this because a handicap man wanted to visit the vape store before dinner. The car was clearly marked as a handicapped vehicle. There needs to either be allowances made for those who are disabled or more handicap street parking available.

Case Date:

7/28/2018

What is the city's policy concerning the use of drones? Our backyard was visited by a drone this afternoon. We expect privacy in our backyard.

Case Date:

10/12/2018

Handicap parking being used by vehicles that do not have parking permits. How about having an online way to report villagers since community office won't tow the vehicles.

Case Date:

9/16/2017

Truck parked illegally in between 2 handicapped spaces with expired handicapped decal in Kroger parking lot on 9/16/17 around 1PM

Case Date:

9/18/2017

I was on Walnut Street last Tuesday and there was a water main or something busted throwing rocks in the air and it damage my car I didn't realize I had received damage till my son looked at it on on Friday so I need to have someone fix this it's a brand new 2016 Kia and I have damage like from a hail storm on it was rocks so I need someone to pay for this I'm not putting a picture in because you have to see it in person I looked at it several times and couldn't see it but my son seen it and now I see it

Case Date:

10/16/2017

No handicap accessible parking on 1200 block of W 12th St. Handicapped residents' spots taken by Boys and Girls Club clients. Please help!

Case Date:

11/28/2017

This resident at 1351 W Allen Street continually uses the handicap parking spaces instead of their assigned space. They do not have a handicap parking permit. It's been over six months that this has continued; I've been in communication with our property manager, however there hasn't been much traction.