Case Date:

9/19/2019

Pole for street light badly in need of replacement.

Case Date:

9/24/2019

Case 170430 Huh? I was not reporting an outage on this light. This was a request for a completely new pole because the current pole is in horrible condition.

Case Date:

9/27/2019

Regarding ticket #168173 says it was resolved, but is not. issue remains. Need runoff dug to correct drop. From previous report "Insufficient runoff drainage on the East side of S. Meadowbrook Dr in Parkridge East between 111 S. Meadowbrook drive and the 101 S Meadowbrook Dr causing significant backups and flooding for residents. Particularly the runoff drainage ditch is blocking the culvert in front of 111 S. Meadowbrook. Picture attached. Request the drainage ditch be deepened in this area so that the culvert is unblocked and provides sufficient slope to keep water flowing toward E. Morningside runoff drainage."

Case Date:

10/28/2019

Hi, Regarding Park Ridge Park, as the fall leaf season approaches, I want to bring up leave removal at the park. It does seem as though some bare ground did develop at the park this season and I would say that it is due in part to the lack of leaf removal. Neighborhood residents might be able to aid in getting our very shaded and "treed" park cleared. To make the most of that, we would appreciate it if Parks and Rec or some other city agency could help out with coordinating with the leave removal crews to ensure that if we do gather the leaves that they will be picked up. Is that something that the department can help out with? Thanks as always, John

Case Date:

12/4/2019

Excess water seems to be coming out of my drains at the street, even days after it has rained. My water bill was high last month, and I thought it was for other reasons. Now I am worried that there is a leak.

Case Date:

11/1/2018

Thank you for including staff on the announcement of this update. The interface is really clean and straight forward. I have included some of my suggestions and feedback from using the system below. I just tried out the newly revised uReport system search box with terms for the most common issues facing our neighborhoods - and things I hear all the time. I got zero results for the following terms: dog, cat, deer, tree, car, noise, loud, park, car, and neighbor. I got hits for trash, abandoned, and sidewalk. I regularly direct neighbors to use the uReport system - but I'm not sure I would if they are not able to search for what they need. I would need to tell them to go to uReport and then click on Hazards, then Animal Control, etc. That seems like they are back at the will of our internal categorization. So why not go directly to the Animal Control? Is there a way to add more search term tags to the major categories included? It was really discouraging as a searcher to have 0 results for something as common as dog or tree or noise - all very common issues in neighborhoods and dealt with by official depts or programs of the City. I ended up clicking around in several of the designated circles to attempt to find how those issues would be categorized by this system - with only some success. I don't think my neighbors would spend time on the doing that. Keywords would help a lot. I thought the original uReport had that feature. I would also suggest that once the category is located, that the first thing you request is the issue or complaint, and not the contact info - especially since that is optional. Landing on that page did not feel like I had found what I was looking for - a way to voice my concern. I had two more clicks before I felt assured that I was in the right place. The system also did not correctly indicate my location - and that was another 30 seconds of trying to orient myself on the map and click and drag the indicator to my address. Could you reverse that intake process? Photo and issue first, then location, then optional contact info? Seems more intuitive to me as the submitter. I was not able to override the map to type in my location without clicking the X on the location bar. And when I did that, both the map and the "Next" button disappeared, leaving me in limbo. The only way back was to click the compass icon and start the search for my location again. Maybe some short instructional language at the top of each page would help guide folks through the intake process. Also including a "back" button near the "next" button would help. I didn't associate the arrow icon at the top with my progression at the bottom. I assumed it would go back to the categories and lose what I had input so far. I was trapped into what I had input so far once I got to the 3rd screen. No way to refine my submission without starting over completely.

Case Date:

11/15/2018

A large tree limb has fallen onto Sheffield Street near the intersection of Plymouth Street in the Park Ridge East subdivision. It is completely blocking the road.

Case Date:

11/19/2018

Signs need thrown away at third and smith by hydrant. Following over, eye sore, and been there forever. Have prior reported. Just toss them! Thank you.

Case Date:

11/20/2018

Hi! Hopefully this is the right place for this. There's a streetlight on Park Ridge Rd and Blackstone Ct that's burnt out. I thought I should let someone know! Thanks!

Case Date:

11/24/2018

Trash/litter/garbage at nw corner of 3rd and Smith. Also signs should be removed there, old and unauthorized as trash too.