Case Date:

11/1/2018

Thank you for including staff on the announcement of this update. The interface is really clean and straight forward. I have included some of my suggestions and feedback from using the system below. I just tried out the newly revised uReport system search box with terms for the most common issues facing our neighborhoods - and things I hear all the time. I got zero results for the following terms: dog, cat, deer, tree, car, noise, loud, park, car, and neighbor. I got hits for trash, abandoned, and sidewalk. I regularly direct neighbors to use the uReport system - but I'm not sure I would if they are not able to search for what they need. I would need to tell them to go to uReport and then click on Hazards, then Animal Control, etc. That seems like they are back at the will of our internal categorization. So why not go directly to the Animal Control? Is there a way to add more search term tags to the major categories included? It was really discouraging as a searcher to have 0 results for something as common as dog or tree or noise - all very common issues in neighborhoods and dealt with by official depts or programs of the City. I ended up clicking around in several of the designated circles to attempt to find how those issues would be categorized by this system - with only some success. I don't think my neighbors would spend time on the doing that. Keywords would help a lot. I thought the original uReport had that feature. I would also suggest that once the category is located, that the first thing you request is the issue or complaint, and not the contact info - especially since that is optional. Landing on that page did not feel like I had found what I was looking for - a way to voice my concern. I had two more clicks before I felt assured that I was in the right place. The system also did not correctly indicate my location - and that was another 30 seconds of trying to orient myself on the map and click and drag the indicator to my address. Could you reverse that intake process? Photo and issue first, then location, then optional contact info? Seems more intuitive to me as the submitter. I was not able to override the map to type in my location without clicking the X on the location bar. And when I did that, both the map and the "Next" button disappeared, leaving me in limbo. The only way back was to click the compass icon and start the search for my location again. Maybe some short instructional language at the top of each page would help guide folks through the intake process. Also including a "back" button near the "next" button would help. I didn't associate the arrow icon at the top with my progression at the bottom. I assumed it would go back to the categories and lose what I had input so far. I was trapped into what I had input so far once I got to the 3rd screen. No way to refine my submission without starting over completely.

Case Date:

11/15/2018

A large tree limb has fallen onto Sheffield Street near the intersection of Plymouth Street in the Park Ridge East subdivision. It is completely blocking the road.

Case Date:

11/19/2018

Signs need thrown away at third and smith by hydrant. Following over, eye sore, and been there forever. Have prior reported. Just toss them! Thank you.

Case Date:

11/20/2018

Hi! Hopefully this is the right place for this. There's a streetlight on Park Ridge Rd and Blackstone Ct that's burnt out. I thought I should let someone know! Thanks!

Case Date:

11/24/2018

Trash/litter/garbage at nw corner of 3rd and Smith. Also signs should be removed there, old and unauthorized as trash too.

Case Date:

11/30/2018

Hello - Park Ridge neighborhood. Please tell me the range of dates for the leaf pick up? I talked to the crew when they came through and they told me our trees were not dropped enough for the scheduled collection and they would return in the near future. I would like to inform my neighbors so they are prepared please. I will get the word out! - thanks again for your excellent work - Steve Akers Park Ridge Neighborhood Association

Case Date:

12/7/2018

First - thank you for how responsive the department has been to our observations about Park Ridge Park. We really appreciate it! Park Ridge has a density of plants in and around it and is a relatively small park. As such, the amount of debris that can accumulate on the park compared to its size is quite high. We have witnessed that this debris tends to remain over the winter and well into spring if it isn't removed. We have seen that this eventually causes problems as the debris prevents grass from overwintering well and regrowing in the spring. This leads to bare spots (especially since the park is pretty all sloped except for the build in structures) leading to erosion. The Parks Department has worked diligently to mitigate these erosion issues through sowing grass seed, putting down straw mats, etc. This has been effective at at least stopping the erosion. However, I wonder if these mitigation efforts will have to be repeated next spring given the amount of debris in park. I suggest removing the debris now to hopefully prevent future problems and accompanying efforts to fix those problems. Please let us know what you think and thanks again for your responsiveness and hard work at making Park Ridge and Bloomington a great place to live and work. Cheers, John

Case Date:

12/12/2018

Online Payment Portal Not working

Case Date:

12/23/2018

The hole in my yard that contains my water meter is flooded. I had noticed that the ground was wet around the outside of the lid, so I removed the lid and discovered that the cavity that holds the meter is filled with water. My name is Bruce Lilly and I live at 410 N Park Ridge Rd in Bloomington. I’ve attached a photo. What should I do?

Case Date:

1/8/2019

Our tree fell over from the root due to the extreme winds and damp soils today.