Case Date:

11/8/2004

Lorelei Cascio, Vice Pres. of Wapehani Hills Apts., requests appeal before USB to appeal high water/sewer bill.

Case Date:

8/17/2004

Mobile home park pump station not able to pump sewer upgravity. Shannon Childers, Mgr., says they have to have sewage pumped and hauled off and feels they are paying twice for sewage disposal, plus they are fored to use water hydrants for clean-up and boaring the new force mains.

Case Date:

8/10/2004

Customer wishes to appeal for waiver of large bill rec'd for period or 3/01 thru 3/31 in 2004.

Case Date:

8/10/2004

Customer stated they are going to have to install all new water lines due to over 5 line breaks during a 2 year period. Customer says they will not be able to pay for new line and pay utility charges at the same time.

Case Date:

4/5/2004

Ltr. from customers stated they were gone from Dec. 9, 2003, until March 4, 2004, and rec'd. unusually large bill. They want to request an adjustment. Will be notified of next USB Admin. Subcommittee meeting.

Case Date:

2/18/2004

Letter rec'd. from Jackie Bowman Helton requesting appeal by USB Admin. Subcommittee on charges on her account for 1323 W. 8th St. She had a leak in the stool and feels she should not be responsible for water bill due to leak.

Case Date:

2/12/2004

Letter from Cheryl Crider-Jackson indicated she was gone 10 days of billing period in August '03. She believes her water usage was too high for that period and would like review by USB Adm. Subcommittee.

Case Date:

2/5/2004

Letter from Ms. Henderson stated that she communicated to Util. Dept. personnel several times that she bought property that previous was on auto withdrawal for payment. She states she was assured that the January bill would not be to the account of previous owners. It was sent to wrong account, however. Ms. Henderson states she has had problems with Util. Dept. personnel in getting account straightened many times. Letter was sent to Mayor Kruzan.

Case Date:

1/16/2004

Letter states his basement was flooded. Several days later he noticed that toilet was leaking. He turned off that water. He is claiming adjustment on bill for sewage that did not go through drain and a review by USB.

Case Date:

10/15/2003

Customer wrote to complain about personnel in Cust. Rel. office and about delinquent bill for a former tenant at 605 N. Fairview (Beatrice Brinkley).