Case Date:

9/9/1997

MS. BARKLEY WROTE ON 9/5/97 AND REQUESTED A REFUND FOR WHAT SHE FEELS ARE OVERCHARGES FOR HER APARTMENT BUILDINGS.

Case Date:

9/2/1997

MR. MILLMAN WROTE LETTER STATING THAT HE DID NOT RECEIVE SOCIAL SECURITY CHECK UNTIL AFTER THE 1ST OF EACH MONTH. HIS UTILITY BILL IS DUE ON THE 26TH. HE REQUESTED THAT HIS DUE DATE BE CHANGED BECAUSE IT IS NECESSARY THAT HE PAY DELINQUENT FEES EACH MONTH.

Case Date:

3/11/1997

LETTER WAS RECEIVED ON 3/11/97 FROM MARY C. FARQUHAR OF THE BLOOMINGTON THRIFT SHOP. MS. FARQUHAR STATED THEY RECEIVED A LARGE BILL. SHE STATED THAT ON 2/11/97 A REP FROM CBU WENT TO THE THRIFT SHOP AND TOLD THEM THEY USED 60,000 GALLONS DURING THE PREVIOUS PERIOD AND SUGGESTED THAT THEY HAD A LEAK. THEY CALLED A PLUMBER AND HAD THE LEAK REPAIRED. THEY ARE REQUESTING THAT THE PORTION OF THEIR BILL OVER NORMAL USAGE BE CANCELED SINCE THERE WAS A LEAK.