Case Date:

4/24/2003

Mr. Clayton sent a letter to the PW Dept. that stated he received a letter from Insight Communucations regarding his channels and needing a converter box to get the package he already has that does not contain premium channels. He stated in the letter that his wife called Insight and ask if they had to have the box to keep getting the package that they currenty subscribe to that does not included premium channels, Insights stated that they would need the box. He would like this addressed.

Case Date:

3/22/1999

PLEASE SEE ATTACHED LETTER AND PHOTOGRAPHS.

Case Date:

4/29/1999

Ms. Cherrington has problem with $1500 occupancy fine. In addition, she feels that the City provides no way to appeal such fines. PLEASE SEE ATTACHED LETTER FOR MORE DETAILS.

Case Date:

8/21/1997

Re: Acct # 8790-56-001-0817559. Subscriber says she received bill which she doesn't owe. Says bill was paid, she moved July 25, TCI office "wouldn't shut off the cable". Sibscriber did not provide copy of bill. See letter attached.

Case Date:

7/23/1997

Upset with change of address instituted by HAND to standardize addresses in her block for emergency purposes.

Case Date:

2/5/2004

Phyllis & Samuel Guskin wrote re. 1725 E. Hunter Ave. They want to object to a request to subdivide existing single family residential lot at 1900 Atwater. They feel that the land is unsuitable for development because it appears to be a sinkhole. They also feel that the water retention needs should be addressed before any development is permitted. Letter was received by Util. Dept. but referred to COB Planning Dept.

Case Date:

3/30/2001

Mr. Reed stated that he conferred with Mike Bengtson re. costs before he quoted a job. Mr. Bengtson did not quote the sewer connection fee of $1,600.00. Mr. Reed requests that the sewer connection fee of $1,600.00 be returned to him because he was given misinformation.

Case Date:

6/1/1998

Complaint re cable service. See letter.

Case Date:

1/27/1998

General concerns about TCI including programming switches w/out notification, loss of DMX program. Letter is on file.

Case Date:

1/26/2000

Mr. Thomas sent in a letter regarding work that the cable company did in the utility easment behind his home.The cable company cut through a electic line causing damage to appliances in his home that he wishes to be re-payed for the appliances, as well as the bill from Cinergy for the repair of the electic line.The bill will be forwarded to the Construction manager. Mr. Thomas will not have to pay the bill for this, Laura will call on 2-2-00. 2-16-00, Larry Wilkerson handled complaint.