Case Date:

1/1/1970

Water gushing up in street (alley) behind the building at 312 S Swain.

Case Date:

3/11/1998

Mr. Carrico upset b/c he's being charged $10 fee to adjust a bill. He's happy $45 adjustment is being made, however it seems ludicrous when it was CBU's negligence in the first place that led to the original problem (water line leak, CBU read meter but never notified them until too late). Also, he is upset that CBU says it's open at 8am, but whenever he calls (which has been frequently) at 8am no one answers. He feels that customer service should be available at time given on recording.

Case Date:

1/21/1998

Mr. Carrico recent water bill was 3 times the normal rate. He later learned that Utilities had a list of people whose water bills increased drastically. Mr. Carrico is upset that no one informed him as soon as this was noticed so he could look into the problem. After he was informed, he called a plumber and it will be several days before they can work him in. He would like an adjustment to his bill.

Case Date:

7/13/1998

Customer said their water glasses are "foggy" after they are washed in the dishwasher. SG contacted Dillman Lab to have them schedule sampling.

Case Date:

2/27/1998

INDIANA GAS COMPANY HIT CITY WATER LINE

Case Date:

10/20/1997

DIRTY WATER

Case Date:

11/22/1996

Ms. Weaver called to complain that her water has tasted and smelled muddy and "earthy" for 2-3 weeks. This problem started right after heavy rains.

Case Date:

1/1/1970

CUSTOMER HAS NO WATER

Case Date:

1/19/2000

Ms. Aront talked to Steve Glasgow and reported that since she returned from winter break, her water has tasted like chlorine.

Case Date:

4/15/1999

Customer says water tastes bad. "Like well water."