Case Date:

3/11/1998

Mr. Carrico upset b/c he's being charged $10 fee to adjust a bill. He's happy $45 adjustment is being made, however it seems ludicrous when it was CBU's negligence in the first place that led to the original problem (water line leak, CBU read meter but never notified them until too late). Also, he is upset that CBU says it's open at 8am, but whenever he calls (which has been frequently) at 8am no one answers. He feels that customer service should be available at time given on recording.

Case Date:

1/27/1998

OLD BLACK METER PIT CRUSHED WHILE MANN PLUMBING WORKING ON WATER SERVICE, WANTS NEW PIT DELIVERED

Case Date:

1/21/1998

Mr. Carrico recent water bill was 3 times the normal rate. He later learned that Utilities had a list of people whose water bills increased drastically. Mr. Carrico is upset that no one informed him as soon as this was noticed so he could look into the problem. After he was informed, he called a plumber and it will be several days before they can work him in. He would like an adjustment to his bill.

Case Date:

3/14/2000

HIT WATER LINE

Case Date:

10/10/2002

Ms. Waitman called Cust. Rel. and stated that her water had a bleach smell. She is at Summit Point and has tried calling Summit Point with no success. She would like a call back from someone at CBU to explain.

Case Date:

6/5/1998

White 2-story house in the 700 block of W. 7th St. is boarded up, but someone has partially removed a board from the window at the rear of the property. Neighbors have been seeing people in the upstairs at night. The stairway area at the rear of the house, which leads from the basement to the outside is full of water, which is several feet deep. The basement must be full of water. Ms. Stanfield is concerned that a child could drown.

Case Date:

4/8/2002

WET SPOT ON THE GROUND, STANDING WATER

Case Date:

8/29/2001

Martin/ fax 3862/9:20am/Other/trash/ Tash was stoo heavy, so the crews left a notice but took the sticker. Mrs. Goodman will drain the water out and break it down. Please pick up in the afternoon or Friday morning. Thanks cf

Case Date:

1/1/1970

Wants water turned on after hours.

Case Date:

1/5/1999

AFTER HOURS CALL- WANTS WATER SHUT OFF